My client uses Windows 7 x64 and remotes in to a Windows 2008R2 server which hosts proprietary applications. I have set up PDFCreator to allow them to print invoices to this in order to send it to a PDF instead. The problem: Unless the user sets PDFCreator as default on both the local and remote desktop, it prints directly to their default printer even though they are choosing PDFCreator as the printer. What am I missing?

Just out of curiosity, are those other machines also Windows 7? Anyway, I had something similar, but not quite the same, happen last Friday. We use Acrobat to create PDF files and when one of our Engineers was trying to print an Excel sheet he'd pick the Adobe PDF printer but instead of asking him where he wanted to save it, it would send the document to the Lexmark printer. Turns out that somehow the PDF writer's port got changed from the default PDF port to the Lexmark's LPR port. So you might want to check the port that the PDFCreator is actually sending the document to.

Do you have PDFCreator set as the default printer on the remote desktop? If so, check and make sure that that Printers is not selected as an available Local Resource in the connection's properties on the client side: Run MSTSC from a Command Prompt. Click the down arrow next to Options on the screen that appears. On the Local Resources tab unselect Printers.

Yes, the other machines are Windows 7. I did check the port yesterday and it is set properly. I am headed over to the building now to try a few suggestions. Wish me luck.

The only way it would send the document to PDFCreator is if we had PDFCreator set as default both locally and on the remote desktop. I would like to have his main printer as the default and PDFCreator as an option. I will uncheck the printers as a local resource and see what happens.

The only way it would send the document to PDFCreator is if we had PDFCreator set as default both locally and on the remote desktop. I would like to have his main printer as the default and PDFCreator as an option. I will uncheck the printers as a local resource and see what happens. That would have to be a function built into the software then, not Windows 7. The application software needs to ask which printer to use.

It does give us the option to choose PDFCreator but it prints to the printer instead. I did the same process on 2 machines that are the exact same model using the exact same software and they work fine. This really has me stumped.

No luck. This is nuts.