Windows 7 - Files missing from network share after trying to burn and no data cached to be burned
I ran into an issue trying to burn some file from a network share using Windows 7 Home Professional. I was trying to burn some .jpg files from a mapped network share drive using explorer. Every time I would drag the files to be burned from the share drive to the explorer screen to be burned, the files would disappear from the share. To make things worse the files would not show up in the screen to be burned. I was unable to locate any of the files on either of the systems when performing a search after this took place. I verified that the steps that I was taking to burn the files were the same as outlined on the Microsoft site. No matter what I did to burn these files, they were deleted from the mapped network drive. Below are the steps that I took that both resulted in the files being deleted as well as what I had to do to finally burn the disc. Steps that resulted in files being deleted: 1. Insert blank CD into drive. 2. From prompt select burn using explorer (Mastered Format) 3. Enter title and select with CD/DVD, click Next. 4. Open a second explorer window, navigate to mapped network drive with files to be burned and snap next to explorer to be burned. 5. Drag and drop the files from the share drive to CD. This where the train would fall off the tracks every time. I would receive a message that the file(s) no longer exist and if I wanted to continue. From here the files would be deleted from the share drive. The best part is that the files would also NOT be locally stored to be burned. Steps to burn share files WITHOUT delete: Follow steps outlined above, but instead of just dragging and dropping the files as outlined in step 5 select the files from the network share location, right mouse select copy. Then right mouse select paste in the explorer window to be burned. I have tested this many times and every time ended up with the same problem. At this point I am sure that there is a problem with the way that Windows 7 is performing the burn. The system that I was using to burn is Windows 7 Home Professional with all the patches and updates loaded. The remote system is Windows XP Professional with all the patches and updates loaded. Thanks in advance
April 28th, 2010 4:48pm

Same problem here although I was just trying to drag and drop from a net file share to a cd rw. I was trying to burn a collection of mp3's I've been saving from larger play lists. The best of the best if you will. I nuked the entire folder structure with this bug, over 3 years worth of creating road trip music. I have most of it backed up but I lost the past few months of work, I guess I should b/u more often, eh? The folder shows a modified date so I'm pretty sure these were deleted. This bug makes me sick.....
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May 1st, 2010 6:28am

Anyone from the MS camp that might be able to shed some light on this? I really think that this needs to be addressed since it is causing people to lose data.
May 7th, 2010 3:41pm

BUMP!
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May 14th, 2010 4:35pm

I just had the same thing happen. Using Windows 7 64-bit Ultimate. Thank goodness I had a 3rd party undelete product installed on my server, as I lost a LOT of valuable photos. Never in my life would I have expected Windows 7 to delete my files for me. Thanks MS for trying to keep my drive clean, but this is a bit too much! :) Maybe SP1 will fix this? Paul
November 12th, 2010 6:04pm

Nice one Microsoft - spent a whole day doing my accounts and safely storing them on NAS. Cunningly I decided to create a backup dvd of them, and voila all files disappeared like everyone above has experienced. Gobsmacked, they've just gone. I went through the same process again with some test files, and yup, they get disappeared, not in the recycle bin, nowhere. shit.
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September 8th, 2011 10:25pm

Same problem here, when I use the "burn" feature from WinExplorer on any file that is on my NAS, the file simply disappears. Recovered the files with a 3rd party file recovery software but still annoying.
December 31st, 2011 12:57am

Why isn't there just a fix for this? Just experienced the same problem this morning and thank god for back-up else I would have lost over 3 years of work! When will Microsoft fix this?
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March 21st, 2012 11:43am

Yes, the problem is still continuing. However, after looking into as much of it as I can, I can confirm something that r.p.b_ started stumbling on. The files are deleted IF AND ONLY IF a user is using the built-in Windows 7 disc burning utility AND is dragging and dropping the files to the drive from a network share; this doesn't happen locally. If you watch what happens in the native folder, the files are literally scrubbed from the drive as they are processed and added to the image. However, if you Right Click on the files and copy them, then Right Click->Paste onto the drive, they remain. (The keyboard shortcuts also worked.) Also, 3rd party disc burning utilities function they way the should. (In other words, they don't delete the files.) My speculation is that there's a bug in the coding that sees the network share as a temporary buffer file while the image is being prepared. Then, as the files are processed in what ever way is needed, the "temporary buffer" is being deleted. The result: lost files on a network share. But, this is just speculation.
March 28th, 2012 9:04pm

Same issue. Cant find an answer anywhere, except this thread. Any status on the fix for this?
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January 8th, 2013 12:55pm

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