Windows 7 - 32 Bit - Crash Dump Analysis
Hi
I recently installed Windows 7 32 Bit onto a Advent Netbook. It has start to bluescreen recently. It occurs after 20 minutes of operation. I have configured minidumps and managed to get the following output after running it through the debugging tools. However
I don't know how to interpret it. Can you help me?
Thanks,
Tim
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* Bugcheck Analysis *
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BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00001097, (reserved)
Arg3: 81944bc4, Memory contents of the pool block
Arg4: 81944ba4, Address of the block of pool being deallocated
Debugging Details:
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Unable to load image \SystemRoot\system32\DRIVERS\RTL8187Se.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8187Se.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
BUGCHECK_STR: 0xc2_7
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from 8629e651 to 8193d1b6
STACK_TEXT:
81944b44 8629e651 81944ba4 00000000 81944b6c nt!ExFreePoolWithTag+0x1b1
81944b54 8951c50d 81944ba4 00000030 00000000 ndis!NdisFreeMemory+0x16
WARNING: Stack unwind information not available. Following frames may be wrong.
81944b6c 895240c4 81944ba4 00000030 81944baa RTL8187Se+0xa50d
81944b9c 8953f4ef 852ad1f8 84649992 84649992 RTL8187Se+0x120c4
81944bc4 8953f61c 84695000 84649992 84695673 RTL8187Se+0x2d4ef
81944be0 895418ba 84695000 84638708 84695000 RTL8187Se+0x2d61c
81944bfc 89523543 00000880 00000001 841aa0e0 RTL8187Se+0x2f8ba
81944c14 862e8309 84695000 00000000 81944c40 RTL8187Se+0x11543
81944c50 862939f4 8466aee4 0066aed0 00000000 ndis!ndisMiniportDpc+0xe2
81944c78 818863b5 8466aee4 8466aed0 00000000 ndis!ndisInterruptDpc+0xaf
81944cd4 81886218 81947d20 81951280 00000000 nt!KiExecuteAllDpcs+0xf9
81944d20 81886038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xd5
81944d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38
STACK_COMMAND: kb
FOLLOWUP_IP:
RTL8187Se+a50d
8951c50d ?? ???
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: RTL8187Se+a50d
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: RTL8187Se
IMAGE_NAME: RTL8187Se.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 49a5fef3
FAILURE_BUCKET_ID: 0xc2_7_RTL8187Se+a50d
BUCKET_ID: 0xc2_7_RTL8187Se+a50d
Followup: MachineOwner
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April 30th, 2010 4:08am
It seems that the driver RTL8187Se.sys is the culprit. It is your wireless adapter driver. Please remove the existed driver, and download the driver from the website of your computer manufacturer.
The following third party website also provides driver for that device.
Realtek RTL8187SE Wireless LAN NIC 6.9108.1015 for Windows 7
Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Arthur Xie - MSFT
Free Windows Admin Tool Kit Click here and download it now
April 30th, 2010 11:15am
Thank you so much. I've never understood how to diagnose and resolve these issues and I'm very pleased to have finally figured it out!
May 1st, 2010 3:34am