Windows 7 - 32 Bit - Crash Dump Analysis
Hi I recently installed Windows 7 32 Bit onto a Advent Netbook. It has start to bluescreen recently. It occurs after 20 minutes of operation. I have configured minidumps and managed to get the following output after running it through the debugging tools. However I don't know how to interpret it. Can you help me? Thanks, Tim ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_CALLER (c2) The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc. Arguments: Arg1: 00000007, Attempt to free pool which was already freed Arg2: 00001097, (reserved) Arg3: 81944bc4, Memory contents of the pool block Arg4: 81944ba4, Address of the block of pool being deallocated Debugging Details: ------------------ Unable to load image \SystemRoot\system32\DRIVERS\RTL8187Se.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for RTL8187Se.sys *** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys BUGCHECK_STR: 0xc2_7 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from 8629e651 to 8193d1b6 STACK_TEXT: 81944b44 8629e651 81944ba4 00000000 81944b6c nt!ExFreePoolWithTag+0x1b1 81944b54 8951c50d 81944ba4 00000030 00000000 ndis!NdisFreeMemory+0x16 WARNING: Stack unwind information not available. Following frames may be wrong. 81944b6c 895240c4 81944ba4 00000030 81944baa RTL8187Se+0xa50d 81944b9c 8953f4ef 852ad1f8 84649992 84649992 RTL8187Se+0x120c4 81944bc4 8953f61c 84695000 84649992 84695673 RTL8187Se+0x2d4ef 81944be0 895418ba 84695000 84638708 84695000 RTL8187Se+0x2d61c 81944bfc 89523543 00000880 00000001 841aa0e0 RTL8187Se+0x2f8ba 81944c14 862e8309 84695000 00000000 81944c40 RTL8187Se+0x11543 81944c50 862939f4 8466aee4 0066aed0 00000000 ndis!ndisMiniportDpc+0xe2 81944c78 818863b5 8466aee4 8466aed0 00000000 ndis!ndisInterruptDpc+0xaf 81944cd4 81886218 81947d20 81951280 00000000 nt!KiExecuteAllDpcs+0xf9 81944d20 81886038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xd5 81944d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38 STACK_COMMAND: kb FOLLOWUP_IP: RTL8187Se+a50d 8951c50d ?? ??? SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: RTL8187Se+a50d FOLLOWUP_NAME: MachineOwner MODULE_NAME: RTL8187Se IMAGE_NAME: RTL8187Se.sys DEBUG_FLR_IMAGE_TIMESTAMP: 49a5fef3 FAILURE_BUCKET_ID: 0xc2_7_RTL8187Se+a50d BUCKET_ID: 0xc2_7_RTL8187Se+a50d Followup: MachineOwner ---------
April 30th, 2010 4:08am

It seems that the driver RTL8187Se.sys is the culprit. It is your wireless adapter driver. Please remove the existed driver, and download the driver from the website of your computer manufacturer. The following third party website also provides driver for that device. Realtek RTL8187SE Wireless LAN NIC 6.9108.1015 for Windows 7 Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Arthur Xie - MSFT
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April 30th, 2010 11:15am

Thank you so much. I've never understood how to diagnose and resolve these issues and I'm very pleased to have finally figured it out!
May 1st, 2010 3:34am

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