Windows 7, BSoD memory dump... please help me!
Hi, Thanks for reading this post, I greatly appreciate any help on this issue. I've looked at many other posts but havn't found any similar. BSoD upon starting Windows 7. Here's my system info: Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255) Language: English (Regional Setting: English) System Manufacturer: Gateway System Model: P-79 BIOS: Ver 1.00PARTTBL Processor: Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz (4 CPUs), ~2.0GHz Memory: 8192MB RAM Available OS Memory: 8186MB RAM Page File: 1209MB used, 15162MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 32bit Unicode Heres the error that I keep getting Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 4105 Additional information about the problem: BCCode: 7f BCP1: 0000000000000008 BCP2: 0000000080050031 BCP3: 00000000000406F8 BCP4: FFFFF80002CD534F OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\011610-21574-01.dmp C:\Users\Stevies\AppData\Local\Temp\WER-41199-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt I havn't installed anything, deleted anything. It just started doing this on its own. Please help! Thanks so much, in advance! Steven Pearce
January 17th, 2010 7:05am

Here's my memory dump. I can't read it. I try to with windows debugger but upon installing it says it's not compatible with gateway and to contact the vendor :p no info on gateways site about this either. http://rapidshare.com/files/336515785/011510-19921-01.zip.html Thanks again!
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January 17th, 2010 7:10am

I see this isn't your first time with BSOD 7F error. You had it with Vista too a year ago. Personally I don't trust zip files. Upload your minidump files to the public folder of www.skydrive.com unzipped. Is this the same machine? Did you ever fix the BSOD in Vista? Here's what is 7f http://support.microsoft.com/kb/842465 READ IT CAREFULLYUpgrade your bios if one is available, the link above will help you solve your problem. See if any of these bios updates matches your Gateway computer. http://support.gateway.com/support/drivers/search.asp?param=bios&st=kw MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
January 17th, 2010 9:03am

Hi, try to get an update for the driver o2sdx64.sys (O2Micro Integrated MMC/SD Controller). André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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January 17th, 2010 4:01pm

I can't find any updates for O2Micro Integrated MMC/SD Controller. Just Vista ones that are dated for 2005. I feel I'm on the right path now though with what the both of you said. cdobbs that link you posted is great and explains a lot. I'll play this forward and go post it with cred to you on some other forums I've been scouring for info. A lot of people appear to have this problem with not as much information as you 2 have posted here. Thanks again. Steve Can I just not delete O2Micro Integrated MMC/SD Controller driver? No idea what it even does.
January 18th, 2010 7:35am

Hi Steve, disable the O2Micro Integrated MMC/SD Controller inside the DeviceManger if you don't use the reader. André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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January 18th, 2010 7:40pm

Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services). The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are). To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: Microsoft - Help and Support If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers. Arthur Xie - MSFT
January 19th, 2010 7:04am

UPDATE! It seems it only does the BSoD when I plug in an ethernet cable. Has anyone heard of this phenomenon? I can use wifi no problem, and be not connected and it works fine. A few minutes after I connect my ethernet cable at the hotel I'm staying in, bam, bsod? I can't see myself calling Microsoft. Its their product that got me into this mess. It's like going to an expensive restaurant, them fumbling your order, then asking you to pay a surcharge to get the correct or warm food. I can't see myself paying--when I already did--for their help with their own program. Seems silly to me. Unless I'm missing something? Steve
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January 21st, 2010 5:13am

UPDATE! It seems it only does the BSoD when I plug in an ethernet cable. Has anyone heard of this phenomenon? You crash dump says something different."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
January 22nd, 2010 7:47pm

Bizarre. Someone else said they had the same problem, so I uninstalled my network drivers then let windows default them. Havn't had that screen in 4 or 5 days now?? Who knows.
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January 25th, 2010 3:30am

UPDATE! It seems it only does the BSoD when I plug in an ethernet cable. Has anyone heard of this phenomenon? I can use wifi no problem, and be not connected and it works fine. A few minutes after I connect my ethernet cable at the hotel I'm staying in, bam, bsod?I can't see myself calling Microsoft. Its their product that got me into this mess. It's like going to an expensive restaurant, them fumbling your order, then asking you to pay a surcharge to get the correct or warm food. I can't see myself paying--when I already did--for their help with their own program. Seems silly to me. Unless I'm missing something?Steve I suspect that the driver that is loaded by the ethernet adapter is not compatible. You may upgrade the driver. Please install Windows 7 compatible drivers. If the issue persists, you may need to find another driver that is compatible with Windows 7.Arthur Xie - MSFT
January 25th, 2010 10:28am

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