Looks like my issue is not unique. I have attempted back up multiple times without success.

What do you do and what error messages prompt when you do what step? thanks!CESabarre Free Tech Support through Email.

Are you backing up to an external hard drive, or to DVDs? If DVDs, open Windows Media Player, right-click below the title bar, choose Tools, Options, Burn, and set the drive to burn at the slowest possible speed.

Hi, First, please let me know the exact error message of this issue. I suggest going to check the disk for errors to check the issue. After that, please temporarily disable antivirus software and Firewall on the computer as a test and then proceed with performing the backup. Note: Make sure you turn-on the antivirus software and Windows Firewall later. Now check if you can complete the backup. You may boot the computer Clean Boot to check if it works properly. If the issue persists, please help collect the event log for further research. · Event Log ======================== 1. Click "Start", input "eventvwr" (without quotation marks) in the Search bar and press Enter. 2. Right click on "Application" on the left frame, choose "Save Log file As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the "File name" blank, and then click “Save”. 3. Right click on "System", with the same method, save it as "sys". 4. Locate the two saved log files on the Desktop and send them to us. You can refer to the following link to upload the information: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 Regards, Sabrina This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.