Hi Leo..
this is an HP Omni 27-1200A all in one computer.
yes Nortons was preloaded..
I purchased it from http://www.elive.co.nz/
.. Now I did a reset, lost everything that I had installed, Nortons was of course back.
I did a quick check but the apps were still not loading.. perhaps Norton's was not involved or in uninstalling it the first time left a reg key still there...
But you can see from my posts above the matter is resolved somewhat although not all apps are working.. but the ones I use most are. I will keep playing around until all are working..
It's a problem as they say! :-)
Can you comment on that "funny" text to the "our purchase cannot be completed" picture above. I only get it from the "Store"