Win 7 Ultimate, halt many time, need help !!!
Dear all,
My windows 7 is halt many time. Latest, It's halt again and found the following error info.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 887B9030
BCP3: 82F73AE0
BCP4: 85A47310
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\070210-28906-01.dmp
C:\Users\ThananC\AppData\Local\Temp\WER-4812006-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtThana
July 2nd, 2010 11:11am
Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).
The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case
some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).
To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that
a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
Microsoft - Help and Support
If you are outside the US please see
Microsoft Worldwide Home for regional support phone numbers.
Meantime we can try some available steps as a general troubleshoot.
1. Please remove the antivirus and run the system with a period. If the issue does not occur, mainly focus on antivirus settings and compatibility.
2. Disable Automatic Restart and see detail information on the blue screen.
1).Click Start, in the Start Search box enter sysdm.cpl.
2).Click the tab Advanced. Under Startup and Recovery, click the Settings button.
3). Uncheck “Automatically restart”.
4). On the drop-down menu “Write debugging information”, choose “Small memory dump”.
5). Click OK.
When Blue Screen displays, you may find more information from it.
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
July 2nd, 2010 12:20pm
Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE
The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.
Parameter 1 is 0x3: A device object has been blocking an IRP for too long a time.
Please upload the the file C:\Windows\Minidump\070210-28906-01.dmp to your SkyDrive [1] and post a link here, so that we can see which driver is causing it.
André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
July 3rd, 2010 3:13am
Hi André,
Thank you for your kindly. As you request,
http://cid-0343c14ef093b983.skydrive.live.com/redir.aspx?resid=343C14EF093B983!189&Bpub=SDX.Docs&Bsrc=GetSharingLink
Thank in advance
Thana
Free Windows Admin Tool Kit Click here and download it now
July 3rd, 2010 7:26am
Hi Thana,
the crash is caused by the ATSwpWDF.sys which is the driver four your AuthenTec fingerprint device which you connected to the USB port.
Try to get a driver update, if this doesn't solve it, contact the support of the device.
best regards
André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
July 3rd, 2010 3:56pm