HELP!: Am having an issue after Win7 updated. Logged off my machine and noticed that it was installing an update. So far, the updates have been flawless, but when I went to turn on my computer Thursday morning, no boot. Ran startup repair a couple of times and got: > Problem event Name: Startup Repair > Problem Signature 01 : 6.1.7600.16385 > Problem Signature 02 : 6.1.7600.16385 > Problem Signature 03 : unknown > Problem Signature 04 : 21201050 > Problem Signature 05 : AutoFailover > Problem Signature 06 : 5 > Problem Signature 07 : NoRootCause > Os version : 6.1.7600.2.0.0.256.1 > Local ID : 1033 Tried booting from Win7CD and doing repair as well - no luck Tried doing an F12 (Dell) and doing hardware diagnostics - no problems found Tried doing a system restore to a time earlier (about 2 weeks) and finally got it to boot into the opening "fireflies", and the next screen however, the next screen was black and only contained the ease-of-access, the "Windows 7 Home Premium" text and the shutdown options. I could not log in. Unfortunately, I have client files on this computer as part time I do graphics/illustrations and web design. I am extremely frustrated. Rick

Hi Rick, First, please check if the issue works after running Last Known Good Configuration. If the issue persists, can you go into Safe Mode (Restart computer, press the F8 key when the boot menu pops up, select [Safe Mode], and boot up) and check if the issue still occurs? If Safe Mode cannot be accessed either, check if In-Place Upgrade works. Regarding In-place Upgrade, it is a tool to repair the system. Through the special upgrade process, we will be able to repair the system. The In-place Upgrade will not affect settings like photos, movies, documents, etc. that are saved on the computer. However, it is recommended to first backup your important information and files to other partitions or other disks. We can have a try to see if the issue works. 1. Start the computer by using the current Operating System. 2. Insert the Windows 7 DVD in the computer's DVD drive. 3. Use one of the following procedures, as appropriate: If Windows automatically detects the DVD, the Install now screen appears. Click Install now. If Windows does not automatically detect the DVD, follow these steps: a. Click the Start Button, type Drive:\setup.exe in the start search box and then click OK. Note: Drive is the drive letter of the computer's DVD drive. b. Click Install now. 4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows 7. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I did all of the normal troubleshooting and have even had Microsoft on the phone for 6 hours. None of the 'normal' level-1 and level-2 procedures are working. What I wound up doing is installing a new 500G SATA drive, installing windows7 on that, and copying all of my documents and settings from the old drive to the new, reinstalling about 80% of my software. MS is going to call later this week and try additional troubleshooting - we were dos commandos for about 5 of those 6 hours.