Wifi Setup dies when trying to connect... any thoughts? Please help me!
I'm not a computer or network guru, however this is the most bizarre network problem I've ever encountered and I can't seem to find answers on the net... I've found people with similar issues, but they appear to be unresolved. IF ANYONE OUT THERE CAN HELP ME?! Ok, so the issues happened when my latest roommate moved in - probably 5 months ago. Around the same time I upgraded my internet package and the new cable modem was a new modem box/router (a 2 in 1). SO I got rid of my old router. Internet works well (when directly plugged in). We have about 6 computers, 2 PS3's, 2 Xbox, about 5 phones, and maybe something else connect to the router. Probably 3 Netflix accounts could be running at any given point and my bandwidth is about 50mb. Now the issue is as follows: Whenever my roommates laptop connects to the router, it KILLS the router... All internet connections die and/or the bandwith drops to an unbearable 1mb or less (according to speedtest site). I got our internet provider to come out and do a service call and the short end of it, he had no idea what was going and suggested I buy a router and disable the "router" feature from the modem. So I have done this... and my issues continue. Now though I know when my internet gets killed, because I can see it on my router. My blinking green light turns yellow and lets me know internet is gone... I've tried virtually EVERYTHING to solve this... but I'm at a point were frustration is blinding me from achieving results... So - to summarize. My WIFI stops working when my roommates computer connects to the internet. Either when he boots up his computer or wakes up his computer or even after his screensaver comes on/off - it all kills the wifi for the WHOLE HOUSE!!!! WHY IS THIS HAPPENING?! PLEASE HELP! He is using Windows 7.
May 22nd, 2012 12:47pm

i'd suggest uninstalling the wireless driver on his machine and resinstalling the latest ones from the original manufacturer site, whatever that may be. If that doesn't work upgrading the firmware on the router. 2 places to start for now. If you need help with either of these we will need to know the machine your friend has and the router name and product id.
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May 22nd, 2012 1:17pm

i'd suggest uninstalling the wireless driver on his machine and resinstalling the latest ones from the original manufacturer site, whatever that may be. If that doesn't work upgrading the firmware on the router. 2 places to start for now. If you need help with either of these we will need to know the machine your friend has and the router name and product id.
May 22nd, 2012 1:27pm

Scan that computer by using antivirus/anti-malware with latest signature, just to make sure no worm/virus infection on that computer. Hope this helps. picoHat Home Network & Wireless Network Help
Free Windows Admin Tool Kit Click here and download it now
May 23rd, 2012 11:05am

Scan that computer by using antivirus/anti-malware with latest signature, just to make sure no worm/virus infection on that computer. Hope this helps. picoHat Home Network & Wireless Network Help
May 23rd, 2012 11:06am

Hi XSlor, Firstly, please let us know how does your roommate connect to the router, via wireless or cable? Meanwhile, based on my research, please try the following: 1. Scan your roommates Windows 7 with anti-virus software and ensure it is virus free. 2. Update network adapter drivers to the latest. 3. Boot the computer into Safe Mode with networking and test the issue again. If issue persists, I suggest monitoring the computers network activity using Resource Monitor. Hope this helps. Jeremy Wu TechNet Community Support
Free Windows Admin Tool Kit Click here and download it now
May 24th, 2012 4:34am

Hi XSlor, Firstly, please let us know how does your roommate connect to the router, via wireless or cable? Meanwhile, based on my research, please try the following: 1. Scan your roommates Windows 7 with anti-virus software and ensure it is virus free. 2. Update network adapter drivers to the latest. 3. Boot the computer into Safe Mode with networking and test the issue again. If issue persists, I suggest monitoring the computers network activity using Resource Monitor. Hope this helps. Jeremy Wu TechNet Community Support
May 24th, 2012 4:35am

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