Wierd networking issue
I am using a belkin 4 port router an XP on both PCs. Both PC's can share files and such on the network but no internet seems to be working at all no matter how i setup my network with the wizard. Any tips?
July 8th, 2009 4:47pm

Hi, Thanks for posting in Microsoft TechNet Forum. For further troubleshooting, may I ask the following questions: 1. Are all computers installed in Windows XP? 2. Can the computer access internet directly without connecting to the router? 3. How do you setup your network? Could you please describe in details? Meanwhile, to troubleshoot this kind of issue, let's try the following methods in advance. 1. Try to connect your computer to WAN directly without connecting to the router in order to make sure that WAN interface is well. 2. Make sure that your computer is configured to " Obtain IP address automatically". 3. Disable the security software such as Norton to see if it works. 4. Use the Network Diagnose tool to troubleshoot networking problems. 1) Click Start, and then click Help and Support. 2) Under Pick a task, click the link to Use Tools to view your computer information and diagnose problems, and then click Network Diagnostics in the list on the left. 3) Click Scan your system. The Network Diagnostics tool collects configuration information and performs automated troubleshooting of the network connection. 4) When the process is complete, look for any items that are marked "FAILED" in red. Note: If you do not see any categories that failed, please see the "Additional troubleshooting information" section for more information about how to troubleshoot network problems. 5) Expand a category to view the testing results. For example, to check the results for TCP/IP settings, expand the Network Adapters section. Then, check whether a network adapter has failed. 6) You can use that information to try to resolve the issue yourself, or you can provide the information to your network administrator for help. If you are not sure how to use the results from the Network Diagnostics tool to resolve the issue, see the "Next steps" section for help. 5. Microsoft has release a KB on how to troubleshoot TCP/IP connectivity problem in Windows XP. How to troubleshoot TCP/IP connectivity with Windows XP http://support.microsoft.com/kb/314067/ 6. Switch to another available router if you have, then configure it to abtain IP automatically. In this way, we can verify if the problem is due to router. If you can access internet with another router, you may need to contact BelKin for support. Hope this helps. Thanks.
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July 10th, 2009 1:40pm

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