Hi team, This problem started after I updated my windows7 with the latest updates. Now once the update was complete I was asked to reboot. Which was completed, however when the laptop started up it simply shut down. The windows restore tells me that there is a error in restoring the laptop and then it does not allow the laptop to reboot for another 30 min. I am sure this started a week ago with the latest updates from windows as well as the mcaffe antivirus software. I have a i7-Q720 processor, 4GB DDR3, 1GB ATI Raedon. If the windows7 is only supposed to work for a year then it is done. I bought my laptop in Sep 2010. Hope you can come with a solution for this issue.

Hi, Please logon Safe Mode to see if the same issue occurs. Update drivers and BIOS to the latest version also. If the issue persists, you may try to perform system restore with WinRE: 1) Restart PC 2) Press “F8” and select “Repair Your computer” 3) choose System Restore. Regards, Leo Huang Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Please logon Safe Mode to see if the same issue occurs. Update drivers and BIOS to the latest version also. If the issue persists, you may try to perform system restore with WinRE: 1) Restart PC 2) Press “F8” and select “Repair Your computer” 3) choose System Restore. Regards, Leo Huang Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.