Hi Everyone My pc keeps crashing whenever i open World of warcraft client and try to login/play. i have read an article and decided this is the best thing for me. https://skydrive.live.com/?cid=181728EBBE890F67&id=181728EBBE890F67%21125#cid=8FD5A6795E6C3CE4&id=8FD5A6795E6C3CE4%21107 this is a link to all of my dump files. Could you please help me asap as this problem is extremely frustrating. Thanks so much for the help in advance :) Max ps. i have tried adding fans into my pc to cool it down, evcerything is running at a cool temprature and yet this still persists, i have also reinstalled WoW and the problem has not gone away.

Hi, After analyzing your latest dump file, I find the following messages. BugCheck 116, {867b9008, 9739b87a, c000009a, 4} *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys TRIAGER: Could not open triage file : D:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2 Probably caused by : nvlddmkm.sys ( nvlddmkm+99b87a ) Debugging Details: ------------------ TRIAGER: Could not open triage file : D:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2 FAULTING_IP: nvlddmkm+99b87a 9739b87a 55 push ebp DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: System CURRENT_IRQL: 0 The root cause of the issue should be more related to the driver of your Graphic device. Please update it from the device provider website. Kim Zhou TechNet Community Support

Hi, i have tried to update it but i read online that i should uninstall it first so i did that and then reinstalled it. i reset my pc and now it is saying ' your computer was unable to start' anyways is there an easier way to 'update' my drivers? because this seemed to have angered it a little.. my graphics card is a 'NIVIDIA GeForce GTX 460' is there any more info you could give me on how to fix this? would be amazing Ps thanks for the quick responce. thanks max

is there something we can speak though personally? maybe skype or ventrilo? i have these but am willing to download something else if you have something different. thanks max

Here is the link to download your video card drivers. http://www.geforce.com/drivers/results/44967

It seems to be fixed now but im not sure if it will continue to crash at a later date

Hi Guys, This seems to not have fixed the issue. I dont know wether i have done it wrong or the driver was not the issue but i got another dump file. https://skydrive.live.com/#cid=8FD5A6795E6C3CE4&id=8FD5A6795E6C3CE4%21107 If it still is the driver issue can you please give me indepth instructions on how to reinstall it? Thanks so much Max

Hi, It seems the latest dump file has not been uploaded successfully. The size of it is 1 KB only.Kim Zhou TechNet Community Support

Yes the New Dump folder is zipped with one file inside because of only one crash thats why it is one kb :)

Is there something wrong with my dump files? Or can somebody please help me with this issue as it is very frustrating! Any advice at all would be incredibly helpful Thanks Max

Hi, I suggest you uploading your dump file directly without zipping. If the dump file size is 1KB also, let us wait and see whether encounter the BSOD again. Kim Zhou TechNet Community Support