Remote Support Software

Provide instant remote support to customers and employees:

Click here for a free trial

Where to manually download KB 911895 - Microsoft HID Non-User Input Data Filter

Need to fix the screensaver issue that doesn't kick in for users that have an IntelliPoint wireless mouse. Installing the KB 911895 from Microsoft via Windows Update solves this problem. However we need to automate applying this update to
our users. We can't go to every user that needs this resolved and run windows update manually to get this update. Can't seem to find a way to get my hands on this update to deploy silently where it's needed. Any idea's how I can get this
update manually?
We are Windows 7 Enterprise 64-bit.

Thank you in advance for any assistance on this matter,
Pam Cole

Need to support users over the internet? click here try our remote control online beta






June 11th, 2012 1:01pm
Try going to the link below to download the latest driver for your IntelliPoint wireless mouse. See if that helps. In the mean time just shut the monitor off when not in use.

http://www.microsoft.com/hardware/en-us/d/intellimouse-explorer-3.0


There is an amazing pack of free network admin tools. click here to download it






June 11th, 2012 3:48pm
Thanks for your reply. I should have stated I'm aware of loading the IntelliPoint software, but we are trying to keep the number of software programs installed in our environment down.... I realize this will likely be our last resort but
if there's someone that has access to this update it would help out a great deal. Thank you again, Pam

Need to support users over the internet? click here try our remote control online beta






June 12th, 2012 3:09pm
Hi,


The issue may be caused by the new wireless input device. You can consider to refer to this.

http://support.microsoft.com/kb/913405



In addition, based my research, KB911895 should be a driver update for the mouse and keyboard. It is the optional update in Windows Update.Kim Zhou

TechNet Community Support

There is an amazing pack of free network admin tools. click here to download it






June 13th, 2012 3:01am
Yes thank you I know what is happening. We can't apply the update one computer at a time. We need to download the update as a file so we can deploy it silently to MANY computers. Microsoft for some reason is not offering
this as an option. Does anyone have this KB911895 update as a file?

Need to support users over the internet? click here try our remote control online beta






June 13th, 2012 6:49am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics