On October 24th I took advantage of that windows seven student discount thing thinking it was a good deal. My internet connection is slow and doing the whole ISO thing seemed like a lot of work, so I wanted to play it safe and order the disc along with it. I had read several post from people on here a couple days about receiving emails saying their discs had been shipped. It was nearly a week later so I sent an email asking about the status of mine. I received what was probably a copy and pasted thing from somewhere on their website telling me the arrival time for your order is 7-14 days and to contact them if it is not here by then. Ok, thats nice, but I wasn't asking about arrival time, I asked about shipping and if my item had shipped yet. Again I get the same email signed by a different person. This continued on for about 4 emails no matter how many time I clarified it, so on the 5th email I had to get a little nasty and type in capital letters. about how I was asking for SHIPPING! and how it had to ship in order for it to arrive in the 7-14 days I've gotten told about 4 times then. I get another email saying my disc had been shipped on October 24th and if it wasn't there in 7-14 days to contact them. Now there are two things wrong with that: 1. The 24th was the SAME day I ordered it, which sounded kind of ridiculous to me, as I order many things online and they NEVER ship the same day I order them. 2. It says on their website things ordered on Saturday or Sunday will be shipped the following Monday, the 24th was a Saturday. I stated both of those things in my next email and again got the same message emailed back to me. Keep in mind at this point all my emails are being signed by a different person, and as to if they're actually getting read fully is debatable. So I decided to wait the 7-14 days out. On November 7th it was the 14th day, no disc yet. I emailed them again and told them I was told that my disc supposedly shipped on October 24th and to contact you if it was not here in 7-14 days, today is the 14th day and it was not here. I get an email AGAIN stating what day I ordered it, when it was shipped and that it should be here on November 12th. Finally! my damn disc will be here, this crisis should be over now right? Nope! Last night I get an email saying my disc has been shipped. What the heck! You've been telling me in like 12 emails now that it was shipped on the On October 24th! So I emailed them this morning, I got pretty nasty again and told them how I was told SEVERAL times that it had shipped on October 24th and was also told that it should be on here November 12th! The next email I get just says that it was shipped yesterday and should be here on November 24th. Ok, I'm fed up with this! I thought I was getting a good deal by getting it for really cheap, but I would had gladly payed over a 100 bucks for this damned thing at a store if I knew I was gona have to deal with this and wait a WHOLE MONTH after I ordered the thing assuming I wasn't lied too again this time. I can't file a complaint through the Better Business Bureau because they won't do anything unless it involved me loosing money in some way. I'm having problems finding somewhere on Microsoft's site to report or complain about this. Any help would be appreciated.

I can understand the irritation, but since you get the product keys immediately; you could have burned or borrowed a DVD and been up and running the same day. I only ordered backup DVD's to, well, backup my burned copies. (I've noticed the lifespan on burned DVD's seems to be much shorter than for burned CD's) It's the product keys that are important. The media is somewhat superfluous. It does sound like bad customer service, though.

The problem is I have a slow (sometimes unsteady) internet connection that would take way too long or might not even download correctly. And yes, borrowing does seem like a good idea, but I don't know anyone to borrow it from, so that is kind of out of the question. It just irritates me to know that people have ordered there disc a whole day BEFORE or AFTER me and already have it in their hands and I'm getting nothing but lies and crappy customer service, at this point I wouldn't be surprised if the November 24th is another lie and gets here 3 months from now.

Hello SectorStar, I do understand your concerns. It seems many customers purchased online Win7 image via Digital River and the download related issues are also voice from customers. However, if you want to resolve similar problem, you have to contact Digital River Support separately. In addition, you might also link your complaint to the following thread. http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/e473a5af-0b7c-4344-9c4b-ca85ce491d02 Good luck! Andy

Hello SectorStar, I do understand your concerns. It seems many customers purchased online Win7 image via Digital River and the download related issues are also voice from customers. However, if you want to resolve similar problem, you have to contact Digital River Support That is the link I've been using to contact them with, and getting crappy customer service for lack of a better term <_< But all right, I'll proceed with linking my complaint to that thread.