When i turn on Wifi of my laptop,keyboard stops working?How i fix this problem?

When i turn on Wifi of my laptop,keyboard stops working?How i fix this problem?

My laptop is Compaq Presario CQ50 dual core,i installed Windows 8 in it,but now when i turn on Wifi,laptop keyboard stops working untill i turnoff the Wifi.

I can not understand what is the issue and how to fix it.

please help me to get rid of this!!!!!!!!!

September 1st, 2013 11:20am

Hi,

This issue could be caused by driver conflict.

Please open device manager and update the drivers for keyboard and wireless network adapter.

You can also get the latest driver on HP support:

http://h10025.www1.hp.com/ewfrf/wc/pfinder?tool=&lc=en&cc=in&dlc=en&query=Compaq+Presario+CQ50

Meanwhile, to know whether the issue can be caused by 3<sup>rd</sup> part conflict, please test the issue in Clean boot mode:

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

http://support.microsoft.com/kb/929135  

 

If the issue doesnt appear, you can determine which one can be the cause by using dichotomy in MSconfig. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic half services.

Please take time to perform these steps and let me know the results.

Keep post.

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September 2nd, 2013 7:40am

thanks i will try this

September 3rd, 2013 5:48am

Hi, 

Is there any update on your issue?

If so, please get back to us and we will see what's next plan.

Free Windows Admin Tool Kit Click here and download it now
September 9th, 2013 11:39pm

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