What is causing a delay during system boot?
I have a problem that occurs every time I start or restart my computer. Every thing seems to be happening just fine until the ICONs (6 to this point) next to the time reaches the ICON for connecting to the internet. It is at this point that the computer is doing something (not sure what) and then after one and one half to two minutes it will show the ICON for connecting to the internet. Next it shows the CA virus scan ICON that is followed by the ICON that indicates that my firewall is turned off. The firewall ICON is there for just a couple seconds and it then goes away. After the one and a half to two minute pause, the system seems to load very quickly and performs as expected. I checked my firewall settings and it is turned on.I was wondering if selecting "/BOOTLOG" on the System Configuration Utility would give me a hint as to what is happening during the one and a half to two minute pause. If not, how can I find out what is happening during this pause? Here is the BOOT.INI file -[boot loader]timeout=30default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS[operating systems]multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional"/noexecute=optin/fastdetectI have no idea what this boot file should look like. Are there any errors in this file that could be causing my pause problem?Thanks for any help sent my way on this subject. 1 person needs an answerI do too
November 20th, 2010 3:38pm
Hi,The BOOT.INI log file which you have provided seems to be correct.You may configure the computer in clean boot and check if the issue persists. It will start Windows XP by using a minimal set of drivers and startup programs and helps to eliminate software conflicts. The following link has steps showing how to perform clean boot: http://support.microsoft.com/kb/310353Note: Please ensure that the computer is set to start as usual by following the section ‘Steps to configure Windows to use a Normal startup state’ from the article: How to configure Windows XP to start in a "clean boot" state: http://support.microsoft.com/kb/310353Hope the information helps. Please post back and let us know.RegardsDebleena SMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.
November 21st, 2010 5:04am
Thank you for helping me with my problemI tried your suggestion - my delay during startup problem continues.I did look in Event Viewer and found something there that might have something (really not sure) to do with my startup problem. Here is what I found interesting:Event Viewer - ApplicationError: UmxAgent, Event 99 - Same error has occurred twice today at 5:58 AM and 7:56 AM.Event Viewer - SystemError: Service Control Manager, Event 7022 - same event occurred twice today at 5:58 AM and 7:56 AM.This is interesting in that all of the errors occurred at or during the time I was starting my computer this morning or later when I restarted my computer. I was wondering if the errors identified are related to my pause during startup problem. If so, what steps should I take to fix the Event Viewer problems?I would appreciate any help, guidance, or instructions (simple instructions) you can send my way on any of the above.RegardsI. M. Learning
November 23rd, 2010 8:27am
This is not a reply to my message above --- it is a bit of additional information and a question. I learned, once I click on the Event Viewer - SystemError: Service Control Manager, Event 7022, that the Service Control Manager event has something to do with "The IHA_MessageCenter hung on starting." I then visited the Microsoft Help and Support Center to see what they had to say aboout this error - I found nothing there that helped (at least for me). I next did a Google search on IHA Message Center and found that most of the items had to do with Verizon. Now my question - can IHA Message Center refer to something other than Verizon or am I having a problem with my ISP support software? Sorry I didn't get that information into my last message.RegardsI. M. Learning
November 23rd, 2010 2:57pm
Please post a complete copy of the Error Report in the system log.A tip for posting copies of Error Reports! Run Event Viewer and doubleclick on the error you want to copy. In the window, which appears is abutton resembling two pages. Click the button and close EventViewer.Now start your message (email) and do a paste into the body ofthe message. Make sure this is the first paste after exiting fromEvent Viewer.Hope this helps, Gerry Cornell
November 23rd, 2010 3:07pm
I'm sorry for not posting the right information.Here is the information pertaining toEvent Viewer - System: Service Control Manager, Event 7022Event Type: ErrorEvent Source: Service Control ManagerEvent Category: NoneEvent ID: 7022Date: 11/23/2010Time: 5:58:24 AMUser: N/AComputer: Smith-ADF6F864Description:The IHA_MessageCenter service hung on starting.For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Viewer - Application: UmxAgent Error, Event 99Event Type: ErrorEvent Source: UmxAgentEvent Category: NoneEvent ID: 99Date: 11/23/2010Time: 5:58:51 AMUser: N/AComputer: smith-ADF6F864Description:Sync event client C:\Program Files\CA\CA Internet Security Suite\ccEvtMgr.exe registration timeout I have learned, since my last post, that "The IHA_MessageCenter service hung on starting." in the first error message does pertain to "Verizon In Home Agent" software. My plan is to remove this software via ADD/REmove, restart my computer twice and see if the IHA error message is gone. If no error is present, I will make a new software download of this software from Verizon and load it on my system. If I then have no error message in Event Viewer, I will let is stay on my computer. I the error reappears, I will forever remove this software from my system.I can see that the UmxAgent Error has to do with my CA virus scan software. I will also observe whether this error remains after removing the Verizon software. If so, I will then monitor Event Viewer if/when I reinstall the Verizon software.I am open for any guidance or help you send my way.RegardsI. M. Learning
November 23rd, 2010 4:01pm