Weird white lines across screen on my laptop
Here is a picture I took:
http://i.imgur.com/NKqLz.jpg
It happens whenever I open the lid of my laptop after I closed it and it went into sleep mode. I had Windows XP Pro on this up until about a couple months ago and never had this issue. I then installed a release candidate version of Windows 7 and it happened, so that's why I installed Windows 7 Ultimate, but still am experiencing the same issue.
Specs:
Acer Travelmate 5520
4GB Ram
ATI Radeon Xpress 1250
Windows 7 Ultimate (64-bit version)
AMD Turion(tm) 64 X2 Mobile Technology TL-52, 1600 Mhz, 2 Core(s), 2 Logical Processor(s)
January 14th, 2010 5:06am
You need to update your drivers, Acer does have Windows 7 Ultimate drivers for your unit. Acer Travelmate 5520
Camera
Bison
Camera Driver (CrystalEye)
2.0.0.21
2.1 MB
2009/10/23
CardReader
O2
Card Reader Driver
3.31.02
15.3 MB
2009/12/18
Lan
Marvell
LAN Driver (8071 & 8070)
11.10.5.3
1.6 MB
2009/10/23
Modem
Conexant
Modem Driver
7.80.4.55
5.2 MB
2009/10/21
TouchPad
Synaptics
Touchpad Driver
13.2.2.0
28.2 MB
2009/10/21
VGA
ATI
VGA Driver (M74 M76 M92 M96)
8.635.0.0
108.6 MB
2009/10/23
VGA
ATI
VGA Driver For UMA
8.593.100.6
104.6 MB
2009/10/23
Wireless LAN
Atheros
Wireless LAN Driver (XB63_ HB93_HB95_AR5B91)
8.0.0.171
5.4 MB
2009/10/23
MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
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January 14th, 2010 5:46am
I installed all of those drivers as soon as I installed Windows 7.
January 14th, 2010 6:25am
Does the issue remain the same if you boot into safe mode?MCSE, MCSA, MCDST
[If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
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January 14th, 2010 7:43am
Hi dutch53,
Please first go into Safe Mode (Restart computer, press the F8 key when the boot menu pops up, select [Safe Mode], and boot up) and check if the issue still occurs. If the issue does not occur in Safe Mode, please try uninstalling the display card by the steps below:
1. Click the Start Button, type Device Manager in the Search bar and press "Enter". Click Continue if necessary.
2. Double click to expand the Display adapters.
3. Right click ATI Radeon Xpress 1250 and click Uninstall.
4. Restart the computer.
Please check if the issue occurs. If the issue does not occur after uninstalling the display card, please run Windows Update to install the driver.
However, if the issue persists in Safe Mode, the issue can be related to the monitor. Please capture a screenshot of the issue by the steps below and we will help to check it:
Capture screenshot
============
1. Please reproduce this issue and log in to the system.
2. Press the Print Screen key (PrtScn) on your keyboard to capture a screenshot of the issue.
3. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.
4. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".
5. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".
6. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".
7. Please upload the screenshot to your SkyDrive at www.skydrive.live.com and let us know the link.
For detailed steps on how to upload files with SkyDrive, please refer to:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
Regards,
Linda
January 15th, 2010 10:07am
Did this for my computer. The problem is fixed.
Thanks,
Free Windows Admin Tool Kit Click here and download it now
June 28th, 2011 6:30am