Lync server 2010/ Lync 2010 client / Audiocodes Gateway and Avaya PBX.

Lync infra is all up to date.   Not sure where the issue is related but here we go:

User exist in AD, but is not configure for Lync.  User had a DID.

From a  lync client 2010 :

• If I dial the user extension (3307)  it translate the number to DID :  +1xxx6623307  All good
• If I dial the DID : xxx6623307  all is good
• If I dial the DID with the 1 :   1xxx6623307 all is good

but If I select the WORK phone number in Lync 2010 :  You can see in the screen shoot, it will try +1xxx6623307 x3307

And the CALL will fail.

In AD, user WORK number attribute is configured with only the 4 digit extension : 3307

Any hints?

regards

• Edited by EQ23 Wednesday, January 29, 2014 4:27 PM

I think you should try to configure your Company_Phone_Number_Normalization_Rules.txt file.

It should go to your lync share to 1-WebServices-18\ABFiles\ folder.

The text of that file should be something like:

#
# dddd
#

#(\d{4})
#+1xxx662$1

(\d{4})
+1xxx662$1

Just replace xxx with your numbers.

Make sure that there are no spaces after the text in each line.

Hi Igor,

My Company_Phone_Number_Normalization_Rules.txt  is already populated.

another weird thing.

I tried with a Lync 2013 client and I see the cirect entry for the Work Number of the person : 3307

But with Lync 2010 client it still show +1xxx6623307 x3307

Anyone have noticed  this?

It seems a synchronization issue.

What is your normalization rule in Company_Phone_Number_Normalization_Rules.txt for extersion 3307?

Check which phone number is the right number should be normalized first.

verify your address book configuration with Get-CsAddressBookConfiguration, Then run set-CsAddressBookConfiguration -IgnorgenericRules $TRUE

http://technet.microsoft.com/en-us/library/gg412784.aspx

Also you can refer below link

http://blog.schertz.name/2010/09/lync-2010-address-book-normalizatio