Last month I rebuilt my Small Business Server 2011. As part of that my Windows 7 Ultimate x64 computer had to be moved to the new domain. Since doing so, my Windows Phone v6.1 will no longer connect via the USB through Windows Mobile Device Center.
My phone is a member of the domain and syncronizes directly with my Exchange server via Wi-Fi. That mechanism does not syncronize notes, one-note books, music, or data files. That is why I need to get the phone reconnect ot the Win 7 machine
via the USB cable, as it was before I rebuilt the domain controller.
When I connect or disconnect the phone from the USB cable, windows plays the appropriate sound file, but Windows Mobile Device Center doesn't respond at all. Again, it all worked prior to rebuilding the domin controller.
- Michael Faklis

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Hi Michael,

Did you try to remove and reinstall the Windows Mobile Device Center to test this issue?

Is your phone able to connect to the other computers via USB cable in your domain?

Do the other USB devices work properly in this Windows 7 Ultimate x64?

You may also try to temporarily disable the third party security programs and boot in
Clean Boot
to check this issue.

Regards,

Sabrina

TechNet Subscriber Support
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here.Sabrina
TechNet Community Support

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Hi,


I have not heard back from you and I would like to know if you have had an opportunity to check this issue with the steps which I post above.

If you have any questions or concerns, please feel free to let me know. I am happy to be of further assistance.

Regards,

Sabrina
TechNet Subscriber Support in forum

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tnmff@microsoft.com.Sabrina
TechNet Community Support

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Late last night I got it connected. I decided to bypass USB and connect via Bluetooth, and in the process came across a screen with a checkbox asking if I want to connect via the USB when the phone is placed in the cradle.
I can now sync what I can from the Exchange server, Notes from Outlook (32-bit), and other stuff (files, music) from the file system.
I don't know how the box got unchecked. I haven't done a hard-reset on my phone for many months.
p.s., Sorry for the delay. I had to recover my server after it hung up.- Michael Faklis

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