WIndows 8 hangs / freezes on watching online videos

My windows 8 pro hangs when i watch online videos on browser(any browser). It happens very frequently. My only option is to restart my system. I can post any logs that would be required. This never happened in windows 7.

August 31st, 2013 4:52am

Before go ahead with advanced troubleshootings, I would like to draw your attention on the following \

Disable and enable the plugin and check..
http://windows.microsoft.com/is-is/internet-explorer/manage-add-ons#ie=ie-10

(1)Go to control panel and go to program and features and uninstall existing adobe player
and adobe flash player active x both.... then select windows 7 and flash player for internet explorer from here http://get.adobe.com/flashplayer/otherversions/

(2)and reinstall silverlight http://www.microsoft.com/getsilverlight/handlers/getsilverlight.ashx

(3) if problem persist update your graphic drivers..

If problem persists update the thread, with the steps you followed.

-----------------------------------------------------------------------------------------------

Hetti Arachchige V Aravinda | Microsoft Community Support | Windows Tech Information

(B.Sc, Microsoft Small Business Specialist, Dip. in Network Administration, MCP, MCTS,

MCSA, MCSE, MCITP, CCNA, MBCS)

-----------------------------------------------------------------------------------------------

Don't forget to mark this as helpful if you found this is helpful ,and its the answer mark this as answer.

-----------------------------------------------------------------------------------------------


Free Windows Admin Tool Kit Click here and download it now
August 31st, 2013 8:08am

I have looked for a flash plugin in the add on manager in my IE and it was not there. So i assume i don't have flash player active x installed.

When i installed 'flash player for win7' on my win8 for other browsers it went fine. But when i tried installing Flash player active x for IE 10 it said a newer version already installed. But i checked my control panel before installing and there was no flash player active x in my installed programs.

Also i re-installed my silverlight plugin as suggested and updated my graphic card.

I will post again if i find the problem repeating in a few days.

Thank you.

September 1st, 2013 12:28pm

Hi,

Thanks for your sharing on resolving this issue.

This will benefit more customers who encounter the same issue as you. 

Free Windows Admin Tool Kit Click here and download it now
September 2nd, 2013 2:28am

My system got hung again while watching a youtube video. I have done everything that you have asked me to like i mentioned in my earlier reply. Please help.
September 2nd, 2013 3:00am

My system got hung again while watching a youtube video. I have done everything that you have asked me to like i mentioned in my earlier reply. Please help.

Hi,

Lets first test the issue in Clean boot Mode to see if this issue can be caused by third part program or service:

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

http://support.microsoft.com/kb/929135

   

If the issue doesnt appear, you can determine which one can be the cause by using dichotomy in MSconfig. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic half services.

If the issue still persists, please try the CPU-Z to see which process occupy the most CPU, also post the log  here for my research. You can upload it into Skydrive or other file service, and past the link here:

CPU-Z

http://www.cpuid.com/softwares/cpu-z.html

Note This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

Look forward to your response.


Free Windows Admin Tool Kit Click here and download it now
September 5th, 2013 7:57am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics