Hi,

on new Win8.1 pro PC, my NAS drive, WDMyCloud, is not visible in Network as a computer. It is visible under Media Devices and under Storage section though. So I can play media from it and access the management console but not access/transfer files and map a drive to it. The WDMyCloud drive is accessible via my Android smart phone. Also my Windows 8.1 laptop can see it as computer (though sometimes takes a while now - until I connected the new PC all was working fine). The drive is connected to WiFi router by ethernet cable and I can ping it from all devices. Please help me map the drive.

peter

Hi peter,

Open File Explorer and in the explorer bar, type

\\NASNAME\

Meanwhile, check if you have install the "Client for Microsoft Networks" and "SMB 1.0/CIFS File Sharing Support"

Right click your wireless network, select "Properties", confirm if that option is checked.

And then open Turn Windows features on or off window, make sure that option is ticked.

Hi Karen,

typing the NAS name in explorer displays message box Network Error: Windows cannot access wdmycloud (I am typing the \\ just cannot type it here as it is considered link and I then cannot submit my reply lol. Something about verifying my account which I believe I did...)

Error code: 0x80004005 unspecified error

Diagnose or cancel

My connection is wired and the Client for Microsoft Windows is ticked as is the Windows feature SMB  1.0/CIFS File Sharing Support.

For some reason Windows 8.1 cannot see the name of the NAS as computer. But it can see it under media Devices and Storage sections (when clicking Network link in explorer).

I since established, that I can attach the NAS as network drive when I use its IP address instead. My Win8.1 Basic laptop (not Win 8.1 Pro like the problem PC) can see the name though. My Android smart phone can also see the name and connect to it. So the problem does not appear to be the NAS not publishing the name. Hope this helps narrow the problem down.

Hello sol3au,

Please take a look at the following thread similar to this issue.
http://answers.microsoft.com/en-us/windows/forum/windows_vista-networking/cannot-access-network-share-get-unspecified-error/9f840844-9d5b-e011-8dfc-68b599b31bf5

Please temporarily disable the firewall and check if the issue still exists.

Best regards,
Fangzhou CHEN

Hi Fangzhou,

disabling the firewall had no effect. The link you provided did not provide a solution either. I don't use Norton antivirus, just the default Windows Defender. The fact that "unspecified error" mostly means "access denied" is interesting though. I therefore investigated further and found 2 errors in the system event log which might point to the cause. The pc17 is the computer where I am having the problem, pc8 is another computer on my network. They seem to be having some kind of dispute though lol. Not being able to join WORKGROUP and the NAS, as the settings indicate, would have made itself part of WORKGROUP, this may well prevent the NAS being visible and cause the "unspecified error". If this is the cause then not really sure how to make these two combatants be nice to each other :-D.  

Log Name:      System
Source:        BROWSER
Date:          10/04/2015 12:52:44 AM
Event ID:      8019
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      pc17
Description:
The browser was unable to promote itself to master browser.  The browser will continue to attempt to promote itself to the master browser, but will no longer log any events in the event log in Event Viewer.
Event Xml:
<Event>
  <System>
    <Provider Name="BROWSER" />
    <EventID Qualifiers="49152">8019</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-09T14:52:44.000000000Z" />
    <EventRecordID>2295</EventRecordID>
    <Channel>System</Channel>
    <Computer>pc17</Computer>
    <Security />
  </System>
  <EventData>
    <Binary>34000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        NetBT
Date:          10/04/2015 12:52:44 AM
Event ID:      4321
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      pc17
Description:
The name "WORKGROUP      :1d" could not be registered on the interface with IP address 10.0.0.17. The computer with the IP address 10.0.0.8 did not allow the name to be claimed by this computer.

<Event>
  <System>
    <Provider Name="NetBT" />
    <EventID Qualifiers="49152">4321</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-09T14:52:44.164199800Z" />
    <EventRecordID>2296</EventRecordID>
    <Channel>System</Channel>
    <Computer>pc17</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>WORKGROUP      :1d</Data>
    <Data>10.0.0.17</Data>
    <Data>10.0.0.8</Data>
    <Binary>000000000400320000000000E11000C001010000010000C033000000000000000000000000000000</Binary>
  </EventData>
</Event>

• Edited by sol3au 7 hours 33 minutes ago highligh message

Hi Fangzhou,

disabling the firewall had no effect. The link you provided did not provide a solution either. I don't use Norton antivirus, just the default Windows Defender. The fact that "unspecified error" mostly means "access denied" is interesting though. I therefore investigated further and found 2 errors in the system event log which might point to the cause. The pc17 is the computer where I am having the problem, pc8 is another computer on my network. They seem to be having some kind of dispute though lol. Not being able to join WORKGROUP and the NAS, as the settings indicate, would have made itself part of WORKGROUP, this may well prevent the NAS being visible and cause the "unspecified error". If this is the cause then not really sure how to make these two combatants be nice to each other :-D.  

Log Name:      System
Source:        BROWSER
Date:          10/04/2015 12:52:44 AM
Event ID:      8019
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      pc17
Description:
The browser was unable to promote itself to master browser.  The browser will continue to attempt to promote itself to the master browser, but will no longer log any events in the event log in Event Viewer.
Event Xml:
<Event>
  <System>
    <Provider Name="BROWSER" />
    <EventID Qualifiers="49152">8019</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-09T14:52:44.000000000Z" />
    <EventRecordID>2295</EventRecordID>
    <Channel>System</Channel>
    <Computer>pc17</Computer>
    <Security />
  </System>
  <EventData>
    <Binary>34000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        NetBT
Date:          10/04/2015 12:52:44 AM
Event ID:      4321
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      pc17
Description:
The name "WORKGROUP      :1d" could not be registered on the interface with IP address 10.0.0.17. The computer with the IP address 10.0.0.8 did not allow the name to be claimed by this computer.

<Event>
  <System>
    <Provider Name="NetBT" />
    <EventID Qualifiers="49152">4321</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-09T14:52:44.164199800Z" />
    <EventRecordID>2296</EventRecordID>
    <Channel>System</Channel>
    <Computer>pc17</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>WORKGROUP      :1d</Data>
    <Data>10.0.0.17</Data>
    <Data>10.0.0.8</Data>
    <Binary>000000000400320000000000E11000C001010000010000C033000000000000000000000000000000</Binary>
  </EventData>
</Event>

• Edited by sol3au Friday, April 10, 2015 11:48 PM highligh message