Hi,

In our development environment, password resets have stopped working.

The log file says that the "Password Reset Activity could not find Mv record for user."

Searching based on that error, I checked all the WMI configurations and ran WBEMTEST wit the FIM Service account.

The query returns no results with I search with this:

"SELECT * FROM MIIS_CSObject WHERE (Domain='Dev' and Account='JonesD')"

But I get three results when I search with this:

"SELECT * FROM MIIS_CSObject WHERE mvguid='{1DA04649-18AA-BD1B-005056A30072}'"

The account his the account name and domain populated in the metaverse.

If anyone has any guidance on this, I'd appreciate any help.

Many thanks,

Sami

Search for this object in Metaverse and check if it has a AD and FIM connector present for it.

Regards