I've Upgraded W8 to W8 Pro on my Toshiba Satellite P870.

i now cannot find my CD / DVD ROM under Computer

check the dvd/cd rom drives listing in Device Manager for any problems noted there. You can also use the Troubleshooter in Control Panel for any clues.

RE: Device manager > General > Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Trouble Shooter > Hardware & Devices > Run Scan > Reinstall device Driver: There is a problem with the driver For HL-DT-ST  BDDVDRW  CT31F   Reinstalling The Driver Might Fix This Problem. > Apply This Fix > Troubleshooting Was Unable To Automatically fix All of The Issues Found. you can Find More Details Below.

Problems Found:  HL-DT-ST  BDDVDRW  CT31F  has a Driver Problem  "Not Fixed"  (RED X)

Hardware Changes Might Not have Been Detected  "Detected"  (YELLOW ! )

i been searching for a driver online last 2 days & unable to find one for my Toshiba satellite P870 model.

PSPLFA-026001

1D169164Q

So you've already looked here? http://support.toshiba.com/drivers

no i have not seen there. i'll have a look.

i'm now doing a system rollback

searched that support link above & no drivers available for my model listed in my last post. system roll back done & still the same problem.

not looking good all i found was this - 

My CD/DVD drive isnt working.

 

Many of these types of issues can be commonly associated with corruption to the software on your Vista computer. Sometimes incompatible programs or files can be installed, causing your CD/DVD drive to fail. To check if this is the issue, follow the instructions below.

1. Click on your Start menu.

2. Select Control Panel.

3. Select Classic View.

4. Select Device Manager.

5. If prompted, select Continue.

6. When in Device Manager; select the item on the list that says DVD/CD ROM Drives by clicking on the plus button on the side.

7. Right click on the DVD/CD ROM Drive on the list and select Properties.

8. Then check the Device Status. If the device status says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39 or 19)" then you have incompatible or corrupt files and will need to perform a system recovery.

Further Troubleshooting

I do not want to erase anything on my computer, is there another way to fix this issue?

Microsoft offer support for this issue via registry edits.

Please note: Toshiba do not support registry edits for your Windows operating system. Incorrect edits of the Windows registry may render your software inoperable.

My CD/DVD drive is not appearing in Device Manager.

If your CD/DVD drive is not appearing in Device Manager; this may need to be assessed by a Toshiba technician. or book this in for service

You could always uninstall (not update) the driver via device manager, reboot and let windows find the drive and install what it thinks is the best driver. 

already tried it

it shows it in device manager again but with the same errors

Do you by any chance have iTunes installed? If so it's notorious for causing hard to find/fix optical drive problems.

no don't like apple itunes. always use Wmp or other media players.

well full system restore fixed it but now need 2 days again to personalise it all again :(

no don't like apple itunes. always use Wmp or other media players.

well full system restore fixed it but now need 2 days again to personalise it all again :(

Was going to suggest that only as a last resort...

no don't like apple itunes. always use Wmp or other media players.

well full system restore fixed it but now need 2 days again to personalise it all again :(

Was going to suggest that only as a last resort...

yeh its a PITA but as i found (in last 3 posts back) there was no fix except full restore. was in

TOSHIBA FAQ: My CD/DVD drive isnt working. http://www.mytoshiba.com.au/support/items/faq/76

Well fwiw I've been configuring a new install this whole time on a machine across the room. So I can sympathize with the time involved.

Well fwiw I've been configuring a new install this whole time on a machine across the room. So I can sympathize with the time involved.

yeh i got 3 pc's & this new laptop

shed XP Pro pc only for manuals , music , pics & junk

lounge W7 Ultimate pc was a gaming TT thermotake that i built up to a home media system with 2 x 5.1 systems.

bedroom XP Home pc just an old HP i upped the ram , larger Psu , threw in a extra HDD , burner , bios upgrade.

thanks for your help  cheers