Hi, On my laptop installed with Windows 7 and Norton 360, there is an infection on my sons user account. He cannot use the internet or open any files. He just gets continuous alerts of various files infected and requests he downloads a fix. I have tried running a scan with Norton 360 on both my administrator account and his account but no virus's or infections are being picked up. I have run the live update through my administrator account and ensure that the latest Windows updates are installed but the infection still is there. Why will Norton not be picking up the infection? Any assistance gratefully appreciated. Thanks.

download malaware bytes for free off c net, i had this and my normal anti virus never [icked it up, run and hopefully this will get it,shazzer

On Sun, 16 May 2010 07:03:52 +0000, sialpary wrote: > Hi, On my laptop installed with Windows 7 and Norton 360, there is an infection on my sons user account. He cannot use the internet or open any files. He just gets continuous alerts of various files infected and requests he downloads a fix. What program is giving those alerts? Norton or something else? Especially if it's something else, please provide the exact verbatim text of the message. There's an excellent chance that the program giving the alerts is itself the infection. Do *not* download the fix they want you to. > I have tried running a scan with Norton 360 on both my administrator account and his account but no virus's or infections are being picked up. I have run the live update through my administrator account and ensure that the latest Windows updates are installed but the infection still is there. Why will Norton not be picking up the infection? Any assistance gratefully appreciated. Thanks. Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003 Ken Blake

hi, i have had this infection on both my laptop and pc, one on vista and one on window 7, not sure what this virus is called, but it starts like its windows teling you that you have a virus, so you click to scan and thats the virus, same problem as you no internet connection etc, i got rid of it, with malaware bytes!! its a diff infection which some normal anti virus will not detect, have u another pc where u can gain access then download malaware and install and run, hope this helps!!shazzer