Vista home premium Hangs when connecting via Broadcom wifi card..
Hey ppl,i got a new compaq presario c714nr with the windows Vista Home Premiuim built in.the Wlan card is broadcom. everytime i connect to a wireless network, the computers totally stops responding.is there any solution for this thing? i've understood that there was a previouse issue that it was happening to broadcom+vista only while hibernating and stuff.. but my problem here has nothing to do with hibernating or going to sleep mode.allready tryed to upgrade the drivers and usedallrelateddrivers and utilities onHP's page.. http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&product=3548227&lang=enalso reinstalled the windows.. Plz assist!!
October 28th, 2007 2:07pm

Hi xrenix, Based on such hang issue, debug (dump) may be required. As a result, I suggest contacting our CSS to submit a phone case, in order to resolve the issue efficiently. For more information on available CSS services, please click here: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Before that, you may check the following items to narrow down the issue: 1. Does the whole system hang when trying to connect wireless network? 2. How does the system restore? Do you need to reboot the box? 3. Are you using 3rd party utility to connect the wireless network? Or the Vista built in tool? 4. Can this Vista connect to the Internet over a wired network? 5. Can a clean boot resolve this issue? How to perform a clean boot on windows Vista machine: 1. Click Start, type msconfig in the Start Search box, and then press ENTER.If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. 2. On the General tab, click Selective Startup. 3. Under Selective Startup, click to clear the Load Startup Items check box. 4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All. 5. Click OK, and then click Restart. After that, please try to connect wireless network again by using the connect to a network wizard and check if the issue has been resolved. Sincerely, Joson Zhou Microsoft Online Community Support
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October 30th, 2007 12:28pm

10x for the respond.. 1) yes 2) yes, have to totally shut it down with the power button. 3) the vista built in wifi autoconfiguration. 4) yes. also it works with other usb Wifi cards.. only the built in broadcom have this problem. 5) no, same happens if i boot in Safe mode with networking. if you need some dump - just tell me how to get it from the system..
October 30th, 2007 4:01pm

Hi Xrenix, Thank you for your prompt response. Please understand dump analysis is out of our forum support boundary. Please contact our CSS for help. Thank you for your cooperation. For more information on available CSS services, please click here: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607. Sincerely, Joson Zhou Microsoft Online Community Support
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October 31st, 2007 12:05pm

well.. thanks allot, but it's not really a solution for me. the support there is for payment.. i don't think that i should pay to fix Your product. i paid enough for the windows itself, it's not my fault that it's not fully operational. in fact it's directly the opposite. i'm not supposed to spend my time searching for solution for something i paid for to work. anyway, maybe if not microsoft.. then any other sad user that got the same problem as me here will help me with a solutin for the problem..
November 1st, 2007 1:02am

Hi Xrenix, I am sorry for the inconvenience, and I fully understand the inconvenience you have experienced. However, please understand that Microsoft provides different support services which have different service levels and support boundaries. For blue screen crash and system hang issues, it is necessary to debug the related crash dump files or the freezing systems to locate the root cause. Also, in most cases, it is necessary to check the source codes as well. Unfortunately, debugging is beyond what we can do in the forum. A support call to our product service team is needed for the debugging service. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this issue can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS As a support engineer, I always do my best to help the customers resolve the problems when using our products. Also, it is my responsibility to point them to the best support resources, in order to ensure that the issues can be resolved in a timely manner. Is the computer still within the warranty period? In this issue, I noticed that the issue occurs only when using the built-in Wireless NIC and everything works with an USB wireless NIC. Therefore, I suspect that it may be related to the device itself or its drivers. Therefore, I think you may also call HP and ask them to help you check whether it is a hardware problems. In addition, based on my knowledge, OEM systems are supported by the corresponding hardware manufacturers. If you are using OEM version of Windows Vista shipped with the computer, I recommend that you contact HP for more information. Thank you for your understanding. Sincerely, Joson Zhou Microsoft Online Community Support
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November 1st, 2007 11:15am

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