Vista SP1 ruined network connection between Vista and XP
Hi all, I would really appreciate any help with my problem. I have researched this problem for days without success. No one appears to have the same problem. Here's the deal: My 64-bit Vista machine had no problems until it automatically installedService Pack 1. Immediately upon restart, I discovered that it would not print (to a printer connected to a router) and would not see the XP laptop on the network. The Vista machine continues to communicate withthe 3 other Vista machines on the network perfectly, but everytime I attempt to use\\[XP laptop name] or \\[XP laptop ip address], the Vista machine says "Windows cannot access [XP laptop] Check the spelling ..." Similarly, the XP laptop cannot see the 64-bit Vista machine. Neither machine can ping each other. I have reviewed the Vista computer's network settings extensively and compared them to the other 3 Vista computers on the network that see my XP laptop just fine. (Network discovery - On; File sharing - On; Public folder sharing - On; Printer sharing - Off; Password protected sharing - On; Media sharing - Off) I use avast anti-virus (which does not have a firewall), so there is no anti-virus firewall issue that seems to be the culprit for similar suchnetworking problems. Iinstalled the LLTD (Link Layer Topography Discovery) Responder on the XP laptop,disabled the firewalls for both machines, turned off "simple file sharing" on the XP machine, verified the same WORKGROUP name, checked all involved IP addresses (including subnet masks and gateway), and verified Security settings on all shared folders. For the life of me, I cannot figure out what is wrong. Clearly Vista SP1 did something to the network connectivity on my Vista machine, but I have no idea what it did or how to fix it. Any ideas? Thanks!!
August 24th, 2008 12:51am

Hi, Microsoft doesnt release Windows Vista SP2. If you install any programs named Windows Vista SP2, please remove it immediately. If possible, please restore your computer to a early backup point by System Restore. Hope it helps.
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August 25th, 2008 11:35am

Hi, Thanks for responding and paying close attention to my post. You are correct; I mistakenly accused "SP2" instead of "SP1." (Is there a way to change my subject?) I had intended to write that Vista Service Pack 1 is at fault. Again, thanks for noticing! -Mark
August 26th, 2008 4:13am

Hi Mark, Could you please test this issue in Safe Mode? Run Windows Vista Safe Mode with Network ================================ 1 Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices. 2 Restart the computer. 3 Keep pressing the F8 key until the Windows Startup menu appears. 4 Choose Safe Mode with Network, and press Enter. 5 Test this issue in Safe Mode. This steps can help us narrow down whether the problem is a Windows Vista issue or third party program issue. By the way, please check whether the Remote Access Connection manager service are running. Thanks!
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August 28th, 2008 8:51am

Hello, I appreciate your patience and assistance. However, I ran Vista in "Safe Mode with Network" and the problem persevered. The Remote Access Connection manager service is running. -Mark
August 31st, 2008 11:08pm

Hi, Based on your feedback, I have the following suggestions. Suggestion 1: Update your network card driver. Suggestion 2: Reset Winsock ==================================== 1. Open Start menu, click All Programs -> Accessories. 2. Right click "Command Prompt" and click "Run as administrator". 3. Input the following command in the DOS prompt window and press ENTER at the end of the line: NETSH INT IP RESET C:\RESETLOG.TXT 4. Then, please restart the computer. 5. After restarting the computer, please double check the steps above to run the following command in DOS prompt window: NETSH WINSOCK RESET CATALOG 6. Let's restart the computer again. Hope it helps.
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September 3rd, 2008 12:46pm

Hi, Sorry it took so long for me to reply. I'm sorry to report that despite your suggestions, I am still unsuccessful. My XP laptop and my 64-bit Vista desktop are still unable to communicate. Any other suggestions? Thanks! -Mark
September 9th, 2008 3:27am

Hi, Given the current stage, I suggest enabling Netmon on both machines to capture the network packets for further research: 1) Download NetMon3.1 from the following website and install it on the Windows Vista and Windows XP machines: http://www.microsoft.com/downloads/details.aspx?FamilyID=18b1d59d-f4d8-4213-8d17-2f6dde7d7aac&DisplayLang=en 2) Log onto the machines, right-click the Netmon icon and select Run as Administrator to launch NetMon3.1.3) In the Microsoft Network Monitor 3.1 window, click Create a new capture tab 4) In the new tab, select all the Network Adapters in the Select Networks window.5) After that, press F10 to start NetMon.Note: Please start NetMon on both machines. 6) On the Windows Vista machine, please try to ping Windows XP computer to reproduce the issue. 7) Go back to the NetMon window and press F11 to stop the NetMon. 8) Press Ctrl+S to save the Netmon file and upload them to the following space: https://sftus.one.microsoft.com/choosetransfer.aspx?key=89789890-c399-46b1-8334-f1c78c43fdc4 Password: IHHJrr]4XYlmr) In addition, please understand that analyze/troubleshoot this kind of issue may be time consuming. If it is urgent, Id like to recommend that you contact Microsoft Customer Support Service for instant assistance. To obtain the phone numbers for specific technology request please take a look at the website listed below:http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS Thanks.
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September 10th, 2008 12:11pm

Hi, I uploaded both the captures. Thanks! -Mark
September 10th, 2008 9:37pm

Hi, Thank you for sending logs, I have received them. From the log, we can find Windows Vista is trying to ping Windows XP: 6 0.000977 192.168.144.119 192.168.114.118 ICMP Echo (ping) request Ethernet II, Src: AbitComp_ef:aa:44 (00:50:8d:ef:aa:44), Dst: D-Link_e0:84:17 (00:1c:f0:e0:84:17) NOTE: From destination description, we can find Windows Vista trying to send this message to D-Link. 7 4.896821 192.168.144.119 192.168.114.118 ICMP Echo (ping) request 10 9.926118 192.168.144.119 192.168.114.118 ICMP Echo (ping) request 13 14.896181 192.168.144.119 192.168.114.118 ICMP Echo (ping) request But Windows XP computer didnt receive this message. According to above information, this issue may occurs by following factors: 1. The message havent achieve D-Link. 2. D-Link didnt forward this message to Windows XP. Given the situation, I suggest you involve D-Link support to check this issue on their side. We cannot troubleshoot this network issue by one side. Do you have another D-Link device? If possible, could you please replace it to test this issue? Thanks.
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September 12th, 2008 1:51pm

Hi, Thank you for your help. It will be a little while before I will be able to research this issue further. However, I'm not entirely convinced that my D-Link device would suddenly fail the instant that I completed the upgrade to Service Pack 1. -Mark
September 19th, 2008 12:04am

You may want to look into the problem with vista's auto tuning feature. I have no links at this time but I do know that disabling auto tuning on the nic helped some of my problems with connecting vista to an smb share on server 2003.
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October 10th, 2008 6:46pm

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