Vista HP Security Center will not open can only run in safe mode
I am hoping someone out there can help me. I am running Vista Home Premium. About a week ago it stopped working correctly. I can't really tell what happend, but here is what I know: 1. There was an update that started and I stopped it. 2. I was on a hotel unsecured wireless network at the time. Here's whats happening: 1. The computer will now start in both normal and safe mode, but the wireless or wired networks will not work except in safe mode. 2. I can not open most programs in normal mode including services in control panel, etc. 3. In normal mode the computer locks up after several mintues. 4. When it starts in safe mode it says the security center is turned off. When I try to open it is says it can not be opened. 5. In normal mode when you click on the network connector it "thinks" for several minutes then says Diagnostic Policy Service is not running and to click the bubble. When I click the bubble it freezes. I have tried: 1. In safe mode I have made several changes to the services in control panels, but it does not seem to carry over to normal mode. 2.Again in safe mode I tried downloading and installing Vista SP1. This was a disaster. The computer would not load it (althoguht it tried for several hours. Now every time it restarts it says that the Service Pack did not install and it is reverting it back. It takes it over 3 hours to start up! 3. Acer's have a partition drive and theyactivate it with alt and F10. I have tried this andnothing happens. They also have a eRecovery system to restore the computer back tofacotry. That seems the be missing now. 4.I have changed DPS and Security Center to automatic (in safe mode) this seems to have made no difference. 5. Windows Live One Care stopped working (that was the first thing I noticed was wrong). I uninstalled it and tried to reinstall it. It can not install in safe mode and the computer freezes when I try to install it in normal mode. I am not really sure if all of these problems are connected or not.I don't know what else to try short of throwing it out the window -- which is not far from happening! Any suggestions would be appreciated!
March 29th, 2008 10:53pm

Hi, Thanks for posting here! From the post, I consider the issue may relate to virus infection and I suggest we first perform the following steps to troubleshoot the issue. 1. Click Start, type "msconfig" (without quotation marks) in the "Start Search" text box and then press ENTER. 2. Click the Services tab, check the "Hide all Microsoft services" box and click "Disable all" (if it is not gray). 3. Click the Startup tab and take note of the items that are checked and the items that are unchecked, as we will want to return your computer to this configuration when we are finished. Once you have noted the checked items, click Disable all. 4. Please re-enable the item which the command column is "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe". 5. Click OK to restart the computer. Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later. Please check if the issue persists. If the issue persists, let us return to Normal Mode via the following steps: 1. Click "Start" and type "MSCONFIG" (without quotation marks) in "Start Search" and press ENTER. 2. Click on the Startup/Service Tab and return your computer to the configuration we noted in the previous step. Place a checkmark in the items that were previously checked which will return your computer to its initial configuration. 3. Click "OK". Click Restart when you are prompted to restart your computer. You can also contact your OneCare support team for assistance with identifying or removing virus or worm infections: http://help.live.com/help.aspx?project=onecarev2 If you need more help with virus-related issues, contact Microsoft Product Support Services. For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338). For support outside the United States and Canada, visit the Product Support Services Web page (http://support.microsoft.com/?pr=SecurityHome ). Best regards,
Free Windows Admin Tool Kit Click here and download it now
April 2nd, 2008 6:13am

i just had this exact same problem. Here's how to fix it. Sign in on safe mode with networking. Change the date on your clock in the lower right hand side to one week prior. Then go online and search "windows live one care clean up tool" run the clean up tool and restart when prompted. Should restart in normal mode and work!!
July 21st, 2010 6:54pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics