Vista Administrator Cannot Logon
I cannot logon as administrator even though I am the administrator. I have scoured the various threads with similar problems but have not found the solution. I didn't make any changes and my kids haven't had an opportunity to use this computer. How can this happen? It's sad to think that a great company likeMicrosoft can release software that is so unstable. But, profits are up this year, so who at MSFT cares?? I will be submitting consumer complaints. How do I correct this? My computer is: Dell inspiron 531; and OS is Vista Home Premium. I'm not a computer geek, so need guidance to fix it. Thanks a lot in anticipation.
November 30th, 2007 8:02am

Hi, I fully understand the inconvenience the issue has caused and that the current situation can be frustrating. This kind of issue does not happen on a regular basis, the possible causes of it are: 1. Certain system files or registry keys are unexpectedly modified. For example, they are modified by viruses. 2. The password of this account is reset. 3. The profile of this account is corrupted. To identify the issue more efficiently, I would like to confirm the following information with you: What is the exact wording of the error message received when you try to logon the computer? I would appreciate it if you can capture a screenshot of the error message for further research. How many Administrator accounts are there in the computer? If this account is the only Administrator account in the system, you may have to reinstall the system. Is it a specific user account that you cannot logon the computer with? Can you log into Safe Mode? Thanks. I look forward to your reply. Sincerely, Joson Zhou Microsoft Online Community Support
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December 3rd, 2007 2:32pm

My apologies for my unthoughtful remarks. No excuses for them. Sorry! As for the error message I received when trying to logon as administrator, it read "The user profile service failed the logon. The user profile cannot be found". There is only one administrator account. The other user (my child) can logon but does not have privaledges, so this doesn't help. The good news is that I found the solution in another tech forum. The solution requires the computer to be turned off, restarted in safe mode by pressing F12 key as it begins to boot up. Select Safe Mode and follow instructions. I then was able to roll back my computer to a date on which I knew there was no issue. In this case I selected Nov. 1st. But, in the other forum the user suggested Nov. 13th was the date this occurred to him. Hefelt that the problem was caused by anautomatic Vista update, and suggested it be turned off, which I have also done. I'm inclined to believe this based on the number of similar complaints I observed by many users in various forums.Microsoft may need to work on a patch to correct this issue, and when readyI will be pleased to download it. Until them auto updates remain off. Problem is now fixed. It may be a good idea to post more explicitely the exact steps users should take to solve this issue. Kind Regards P. de Cleir
December 4th, 2007 6:57am

Had the same problem today 02/12/08 Lap top would not let me sign on. Corrected it same way you suggested. Thanks. What update did you turn off?? Thanks
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February 13th, 2008 6:12am

Cannot logon as Adminstrator on my home computer with Vista Basic. I have had the same problem only I don't get anywhere with hitting the f12 key. It doesn't have safe mode as an option to boot up by. Since I am the one and only administrator and the error message I recieve when I log in is "The Use Profile service failed the logon. User profile cannot be loaded". There are five user accounts with no privileges on the other four.
March 16th, 2008 1:00am

I seem to be having the same problem. When I try to log on to the Administrator account, I get the same error. I tried rebooting and then hitting the F12 key, but Safe Mode isn't an option. I tried loading the Vista Operating CD and rebooting off the CD so I can access the System Restore, but it doesn't boot off the cd - it boots up normally. I don't know what else to do. All my attempts seem to be futile right now.Any other suggestions? Were you able to correct the problem with your machine?
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March 20th, 2008 2:16am

I am having the same problem, since this morning. My account is the administration account and nothing seems to work. I am concerned about loosing documents I cant now access (home user) no external hard drive. I have contacted IT friend to help! cant believe this is happening to a brand new Dell computer,
April 14th, 2008 3:45pm

I can not log on to the administrator account on my computer. I can get on my daughters account which has very limited access to everything. The error message I am getting is "Profile Service service failed the login. User profile can not be loaded" What should I do now? Cindy Wyatt
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June 13th, 2008 3:46am

I am having the same problem... Please help! Many of my important documents is in that profile. WhenI open my computer it brings me the the place where you choose which account to log on to. After I click it on my only account. The words "Logging off" appears onto my screen.The screens starts to blink for a few seconds and then I am back to the page where I choose which account to go on AGIAN. Right now i am using safe mode.
July 25th, 2008 12:20am

I had the same problem and was able to get to safe mode by pressing F8 while my pc was booting up. ThenI was able to restore back to an earlier date.
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August 12th, 2008 12:29am

My father-in-law has a Dell Inspiron 530s and had the same problem. He alsohad to press F8 to get to safe mode. He's using system restore as I write this. Judging from all the forums I've read, this should work.
August 22nd, 2008 5:00am

P. de Cleir wrote: My apologies for my unthoughtful remarks. No excuses for them. Sorry! As for the error message I received when trying to logon as administrator, it read "The user profile service failed the logon. The user profile cannot be found". There is only one administrator account. The other user (my child) can logon but does not have privaledges, so this doesn't help. The good news is that I found the solution in another tech forum. The solution requires the computer to be turned off, restarted in safe mode by pressing F12 key as it begins to boot up. Select Safe Mode and follow instructions. I then was able to roll back my computer to a date on which I knew there was no issue. In this case I selected Nov. 1st. But, in the other forum the user suggested Nov. 13th was the date this occurred to him. Hefelt that the problem was caused by anautomatic Vista update, and suggested it be turned off, which I have also done. I'm inclined to believe this based on the number of similar complaints I observed by many users in various forums.Microsoft may need to work on a patch to correct this issue, and when readyI will be pleased to download it. Until them auto updates remain off. Problem is now fixed. It may be a good idea to post more explicitely the exact steps users should take to solve this issue. Kind Regards P. de Cleir
Free Windows Admin Tool Kit Click here and download it now
September 28th, 2008 2:47am

Pardon my interuption, but I want to piggyback on the question. I have the same computer and software(at least it is the same version of Vista) , but I have a bigger problem. I cannot gain access to my computer because the password is not recognized. I now am asked for a password to even restart in Safe Mode! Can you help me?
January 13th, 2011 3:40am

yes help me too this has happened to my parents dell laptop today - its bazzar password is not recognised and in safe mode still wants the password.. they have not changed it - dont think they would know how to be honest.. my mum is a cancer patient and this is her life line to the outside world any help would be appreciated..
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January 24th, 2011 9:59pm

Hello I'm having exact problem with my step daughters computer. Safe mode last known config. nothing helps. No vista cd. Please help me to get her to smile again lol
May 7th, 2011 11:19pm

Dear Mr. Joson Zhou, I have a Dell inspiron 1420 model latop. But however for some reason, i am facing the same problem, when i click on my admin account, it says'The user profile service failed the logon. The user profile cannot be found' too. P. de Cleir's method out, but somehow it did not work when i went to the boot menu, there was no safe mode for selection. I hope u can tell me what is the problem. Is there a solution to it, as my sub account has no chinese character which i need for my school work and i have no control as most of the important data, and my family photos that i have kept are stored in the administrator account. I hope you can help me with this problem, this computer is near useless without its administartor account. Hope to see your rply soon, NeedHelp97
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June 11th, 2011 11:29am

does your method work for a dell inspiron 1420, as im experiencing the same problem as you by trying out the F12 method? Pls rply me ASAP
June 11th, 2011 12:05pm

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