Carbonite has crashed my HP XP MCE 2005 computer ever since I did a drive image restore 6 weeks ago. Tech support said VSS is corrupt and Carbonite needs VSS. Error message is "Volume Shadow Copy Service error: Unexpected error CreateFileW(\\Volume....)hr=0x8007005" I cannot seem to find a solution online. Support.microsoft.com only lists server updates. My machine is an Athlon 64 X2 dual core. Can anyone help? sfc/scannow finds lots of errors, but my HP CDs are rejected when sfc finishes, so sfc is no help.2 people need an answerI do too

I came across this page at Symantec:Error "Volume Shadow Copy Service error: Unexpected error CreateFileW" appears while running a backup: http://seer.entsupport.symantec.com/docs/293808.htmNote sure if that works for Carbonite Backup, but certainly worth a try.Ramesh Srinivasan, Microsoft MVP [Windows Desktop Experience]

We also have a system that is having problems with VSS. After your (Frank2007) post I checked if Carbonite was installed; it is. Now I need to do some digging in their forums. I'll post info if I learn of any solution(s).

Is Carbonite being installed a surprise to you (did you install it)?Don't guess what the problem might be - figure it out and fix it. I need YOUR votes and points for helpful replies and Propose as Answers. I am saving up for a pony!

Yes, actually it is a surprise to me. I do tech support for a university. Here we have some user's who have local admin access to perform job related tasks. It isn't one of our supported products. After my first post, I found that the two policies that were listed by the Symantec article for disabling are set at the domain level andcannot be changed.

I was just curious if it was a surprise.At one time, Carbonite was being offered on some WWW sites as a 30 day trial (I think it still is).At one time, Sun Microsystems (the Java people) piggybacked an optional trial of Carbonite during their installation as part of some marketing scheme.What popped into my head was that somebody might have heard and/or thought "free online backup...sounds good...I'll try it" or if they were installing the Java runtime from scratch, they may have not unchecked the install Carbonite option. Installing everything with all options must be better, right?I don't remember what else the Java Runtime installation offers and don't feel like uninstalling mine and reinstalling to see what they are up to now.Perhaps some of those folks have installed Carbonite by "accident".If Carbonite was installed with the Java Runtime or if you are not sure, I would just uninstall all of the Java Runtime stuff using Add/Remove Programs, reboot and then reinstall the Java Runtime from scratch and pay attention to the installation so you only install things you want and not too many free extras.Don't guess what the problem might be - figure it out and fix it. I need YOUR votes and points for helpful replies and Propose as Answers. I am saving up for a pony!

Yes, actually it is a surprise to me. I do tech support for a university. Here we have some user's who have local admin access to perform job related tasks. It isn't one of our supported products. After my first post, I found that the two policies that were listed by the Symantec article for disabling are set at the domain level and cannot be changed. As stated by Ramesh Srinivasan, I don't know if these are the specific policies that Carbonite would need. I just found it interesting that it was present; this is the first case that I've seen of it being here.