Video Driver Crash when running Zune Software
I'm runnung Windows 7 x64 RC1. When running the Zune software I have the Video Driver Stop working. I have a dump file if it is needed. Log Name: SystemSource: Microsoft-Windows-WER-SystemErrorReportingDate: 6/4/2009 10:07:54 PMEvent ID: 1001Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: dp02.gdl.netDescription:The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800a418010, 0xfffff8800483ecb0, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 060409-24148-01.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" /> <EventID Qualifiers="16384">1001</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2009-06-05T03:07:54.000000000Z" /> <EventRecordID>3457</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>System</Channel> <Computer>dp02.gdl.net</Computer> <Security /> </System> <EventData> <Data Name="param1">0x00000116 (0xfffffa800a418010, 0xfffff8800483ecb0, 0x0000000000000000, 0x000000000000000d)</Data> <Data Name="param2">C:\Windows\MEMORY.DMP</Data> <Data Name="param3">060409-24148-01</Data> </EventData></Event>
June 5th, 2009 6:15am

gdleifh,What video card do you have? Nvidia?What version is your video driver?
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June 7th, 2009 4:09am

Intel G45/G43 Express Chipset 8.15.10.1749 It's the built in video card to the Dell Studio 540s
June 7th, 2009 4:11am

gdleifh,Is that version the latest downloaded from the Intel Website? If so, is the latest listed as a Windows Vista driver and did you install it in compatibility mode?Did you also install the Matrix Storage Manager? (not really related, just curious).
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June 7th, 2009 4:17am

It is the driver that came with windows 7
June 7th, 2009 6:18pm

gdleifh,Ok, did you install the Zune software in compatibility mode?
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June 7th, 2009 6:34pm

I suffer from the same issue. After Zune Software is running for a couple of minutes my display gets black for one second. Then I get my desktop back with message "Video Driver stopped responding but managed to recover" (this is just a translation). I have the latest drivers and the latest Zune Software. System: Name: Microsoft Windows 7 Professional Version 6.1.7600 compilation 7600 Platform x64 Video card: Name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation — WDDM 1.1) Identifier PNP: PCI\VEN_8086&DEV_2A42&SUBSYS_20E517AA&REV_07\3&33FD14CA&0&10 Card type: Mobile Intel(R) 4 Series Express Chipset Family, Intel Corporation Cards RAM: 747,01 MB (783 300 608 bajtów) Drivers: igdumd64.dll,igd10umd64.dll Drivers version: 8.15.10.1749 INF File: igdlh.inf (sekcja iCNT0) Resolution: 1280 x 800 x 60 Hz Driver: c:\windows\system32\drivers\igdkmd64.sys (8.15.10.1749, 5,83 MB (6 108 416 bytes), 2009-06-10 21:37)
December 19th, 2010 3:45pm

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