Unresponsive icons found in Windows Search entries especially when using Files search category.

Hi!

I recently experienced a problem when searching for settings in the search bar. There are entries with "new page/blank" icons that will pop into the panel. Thinking that the blank icons are not supposed to be there (settings are commonly displayed by a gear icon) I tried clicking on to the entries and there will be no response.

February 6th, 2015 12:49am

Hello DenzDennis,

What do you search and what new page/blank do you mean?

Please take the following steps for troubleshooting:
1. Try to search for a file or program like calculator and check it displays normally.
2. Please create and log on as new account and then check if the issue still exists.
About create accounts, please take a look at the following article.
http://windows.microsoft.com/en-hk/windows/create-user-account#create-user-account=windows-8

If the issue doesnt exists in the new account, we could refer to the following article to fix the corrupted profile.
http://windows.microsoft.com/en-hk/windows/fix-corrupted-user-profile#1TC=windows-7
This article is about Windows 7, and the Windows 8.1 is similar.

Best regards,
Fangzhou CHEN

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February 7th, 2015 10:34pm

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