Unidentified network, wrong IP, no internet
Hello
Yesterday I got a new computer with win 7. Plugged everything in and started it up with no problem, everything worked and I downloaded some updates and then went to reboot the computer. Now I'm hit with the unidentified network problem and the computer doesn't
get a correct IP from the router. I got connection to local network but no internet access. Since this proble arised I have spent hours looking up different solutions, trying to sort it, sofar without any luck. I have uploaded my system information to skydrive http://cid-dad7371e59d414bd.office.live.com/browse.aspx/.Documents I
hope that link works otherwise let me know and I'll try to fix it.
The network is built around a zhone 6218-I2-xxx ADSL2+ 4 port WiFi Bridge/Router http://www.zhone.com/products/6218/.
One ethernet port is defaulted for IP-TV from the isp and got a TV box connected, the other ethernets got a vista computer, a PS3 and the new win 7 computer. We also got two laptops connected through wierless, one vista and one win7. All the other machines
work.
Used network monitor to capture a try to release and renew the IP. http://cid-dad7371e59d414bd.office.live.com/self.aspx/.Documents/Thursday%202pm.cap
Ipconfig /all gives the following results, unfortunatly it is in swedish if you need anything translated let me know and I'll do my best to make it understandable.
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. Med ensamrätt.
C:\Windows\system32>ipconfig /all
IP-konfiguration för Windows
Värddatornamn . . . . . . . . . . : Maria-Dator
Primärt DNS-suffix. . . . . . . . :
Nodtyp. . . . . . . . . . . . . . : Hybrid
IP-routning aktiverat . . . . . . : Nej
WINS-proxy aktiverat. . . . . . . : Nej
Ethernet-anslutning Anslutning till lokalt nätverk:
Anslutningsspecifika DNS-suffix . :
Beskrivning . . . . . . . . . . . : NVIDIA nForce Networking Controller
Fysisk adress . . . . . . . . . . : E0-CB-4E-CF-37-70
DHCP aktiverat. . . . . . . . . . : Ja
Autokonfiguration aktiverat . . . : Ja
Länklokal IPv6-adress . . . . . . : fe80::4561:4e40:a91c:4171%31(Standard)
Nätmask . . . . . . . . . . . . . : 169.254.65.113(Standard)
Nätmask . . . . . . . . . . . . . : 255.255.0.0
Standard-gateway. . . . . . . . . :
IAID för DHCPv6 . . . . . . . . . : 534825806
DUID för DHCPv6-klient. . . . . . : 00-01-00-01-13-C8-88-A1-E0-CB-4E-CF-37-70
DNS-servrar . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS över TCP/IP . . . . . . . : Aktiverat
Tunnelanslutning: isatap.{46E590FE-6D4F-4D39-B030-C1D8B12B85BD}:
Tillstånd . . . . . . . . . . . . : Frånkopplad
Anslutningsspecifika DNS-suffix . :
Beskrivning . . . . . . . . . . . : Microsoft ISATAP Adapter
Fysisk adress . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiverat. . . . . . . . . . : Nej
Autokonfiguration aktiverat . . . : Ja
Tunnelanslutning: 6TO4 Adapter:
Tillstånd . . . . . . . . . . . . : Frånkopplad
Anslutningsspecifika DNS-suffix . :
Beskrivning . . . . . . . . . . . : Microsoft 6to4 Adapter
Fysisk adress . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiverat. . . . . . . . . . : Nej
Autokonfiguration aktiverat . . . : Ja
Tunnelanslutning: Teredo Tunneling Pseudo-Interface:
Tillstånd . . . . . . . . . . . . : Frånkopplad
Anslutningsspecifika DNS-suffix . :
Beskrivning . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Fysisk adress . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiverat. . . . . . . . . . : Nej
Autokonfiguration aktiverat . . . : Ja
Tunnelanslutning: isatap.{D82DB730-5B52-48D7-B471-5F83B68E4E4D}:
Tillstånd . . . . . . . . . . . . : Frånkopplad
Anslutningsspecifika DNS-suffix . :
Beskrivning . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Fysisk adress . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiverat. . . . . . . . . . : Nej
Autokonfiguration aktiverat . . . : Ja
Tunnelanslutning: Reusable Microsoft 6To4 Adapter:
Tillstånd . . . . . . . . . . . . : Frånkopplad
Anslutningsspecifika DNS-suffix . :
Beskrivning . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Fysisk adress . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiverat. . . . . . . . . . : Nej
Autokonfiguration aktiverat . . . : Ja
Tunnelanslutning: Anslutning till lokalt nätverk* 10:
Tillstånd . . . . . . . . . . . . : Frånkopplad
Anslutningsspecifika DNS-suffix . :
Beskrivning . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Fysisk adress . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiverat. . . . . . . . . . : Nej
Autokonfiguration aktiverat . . . : Ja
Tunnelanslutning: Anslutning till lokalt nätverk* 11:
Tillstånd . . . . . . . . . . . . : Frånkopplad
Anslutningsspecifika DNS-suffix . :
Beskrivning . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Fysisk adress . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiverat. . . . . . . . . . : Nej
Autokonfiguration aktiverat . . . : Ja
Tunnelanslutning: Anslutning till lokalt nätverk* 12:
Tillstånd . . . . . . . . . . . . : Frånkopplad
Anslutningsspecifika DNS-suffix . :
Beskrivning . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Fysisk adress . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiverat. . . . . . . . . . : Nej
Autokonfiguration aktiverat . . . : Ja
C:\Windows\system32>
Here are a few things I have tried
1. resetting the router
2. updated the chipset drivers for the MB, including the ethernet drivers
3. checked to make sure the firmware in the router is the latest available.
4. Tried static IP and gateways.
5. tried changing the mac address on the card.
6. made the registry changes for the broadcast
7. disabling and enabling the adapter
8. flushed dns, resetted tcp/ip
9. reinstalled windows
I have read quiet a few suggestions on here but nothing seems to work.
July 15th, 2010 1:23pm
Pondering buying a new network card and try that since there seem to be no solution to this at this time. Anyone got any idea if another card will solve the problem?
A new network card didn't seem to do the trick. It is starting to look like there aint a fix for this problem at the moment. It is just so weird since it worked fine the first time I started the computer and we have managed to get it working 2 times since
but it stops as soon as you have to reboot and what fixed it one time don't work the next time.
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909) Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz Memory: 8192MB RAM Display device: NVIDIA GeForce GTX 470
Free Windows Admin Tool Kit Click here and download it now
July 16th, 2010 12:18am
Hi,
The ipconfig /all command shows the gateway is unaccepted. Please make sure that the default gateway is the router’s IP address.
You can also try the following steps to troubleshoot the issue.
1. Bypass the router and connect to cable modem directly with wire for a test.
2. Temporarily turn off firewall on the machine and router (If it has) and test the issue in
Clean Boot.
3. Restart the computer to Safe Mode with Networking to check the result.
4.
Configure the connection to obtain an IP address automatically
=======================================
a. Click "Start", input "NCPA.CPL" (without quotation marks) to Start Search bar and press "Enter".
b. Right-click the network connection and click "Properties".
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
c. Click to highlight "Internet Protocol Version 6 (TCP/IPv6)" and click "Properties".
d. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically".
e. Click "OK".
f. Click to highlight "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties".
g. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically".
h. Click "OK".
i. Reboot the computer.
What's the result now?
Regards,
Sabrina
July 19th, 2010 11:37am
Hi,
Click Start\Control Panel\Network and Internet\Network and Sharing Center
click on unidentified network (if it is yours) and select a location-HOME and follow the prompts.
You need to set the location awareness for the network security. The above does that for you.
Free Windows Admin Tool Kit Click here and download it now
July 19th, 2010 2:31pm
Here are a few things I have tried
1. resetting the router
2. updated the chipset drivers for the MB, including the ethernet drivers
3. checked to make sure the firmware in the router is the latest available.
4. Tried static IP and gateways.
5. tried changing the mac address on the card.
6. made the registry changes for the broadcast
7. disabling and enabling the adapter
8. flushed dns, resetted tcp/ip
9. reinstalled windows
I have read quiet a few suggestions on here but nothing seems to work.
You've done all of this, plus a new network card and it's still not working? Have you checked to make sure the
physical connection is good - meaning the ethernet cable itself? Just because the link light is lit it doesn't necessarily follow that the cable is entirely good.
The firmware on some routers (Dlink for instance) has a simple diagnostic to see if there is a good physical connection between it and a device. You can see if yours has a similar feature by logging into your router from one of the working computers.
If it doesn't have that feature, you can try plugging the cable into a different router port and seeing if that makes a difference. If it does, then your router has a dead port. If it doesn't, try a different ethernet cable. Make sure
it's not a crossover cable.
July 19th, 2010 6:09pm
I would assume the wires are ok as I had my old computer running on the same ones without any issues and the first time I started the new computer it worked flawlessly.
After following all the advices I have gotten and found with searching the net I finally got it working. Not sure what it was that did it in the end but at least I got full internet access for the time being. Thank you all for your help.Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909) Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz Memory: 8192MB RAM Display device: NVIDIA GeForce GTX 470
Free Windows Admin Tool Kit Click here and download it now
July 23rd, 2010 11:23pm