Unexpected shutdowns
Win7 RC with default power settings (Balanced) shuts down unexpectedly after long idle periods. Has done this for 3 or 4 days in a row.Event Viewer shows the unexpected shutdowns when I restart the system.Most recent update was a RAID driver (through Windows Update) around the time the shutdowns started.I have moved VPC07 VM's into the new Virtual PC, and have started them using the wizard.Did not have this issue with the 7000 Beta.Suggestions on where to start hunting? Is there any way to search all of the event logs for a particular time period?- John
May 5th, 2009 7:33pm

Perhaps this is related to the SATA problem discussed in the following thread (although I did not use RAID): http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/8757477e-ea61-41c0-950b-ef29e84fc509
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May 5th, 2009 7:41pm

check the advanced settings, please, and assure hibernate is not set. Also look at what all the settings are.Kris
May 5th, 2009 8:04pm

Win7 RC with default power settings (Balanced) shuts down unexpectedly after long idle periods. Has done this for 3 or 4 days in a row.Event Viewer shows the unexpected shutdowns when I restart the system.Most recent update was a RAID driver (through Windows Update) around the time the shutdowns started.I have moved VPC07 VM's into the new Virtual PC, and have started them using the wizard.Did not have this issue with the 7000 Beta.Suggestions on where to start hunting? Is there any way to search all of the event logs for a particular time period? - John Hi JohnWe are getting several similar reports this morning.Most appear to be happening after installing a hardware driver.Nothing more definitive yet?Hope this helps.Thank You for testing Windows 7 Beta Ronnie Vernon MVP
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May 5th, 2009 8:31pm

Ronnie, in this version, in power / / advanced / sleep / allow hybrid sleep was set to "on". I set mine to off don't know if that has anything to do with it. EDIT - this was fixed in another thread of mine by stopping hiberfil via cmd --> Also cannot get rid of hiberfill on this one. <volume> / properties / disk cleanup button doesn't see it. Thanks Kris
May 5th, 2009 9:50pm

I've verified that it wasn't the VM's. They weren't started on the last 2 shutdowns (I've had 2 today).I've submitted a bug report as this involves data loss (and I'm a Connect participant).I'll be turningall power options off until this is resolved.Still have to look into the SATA issues.Any suggestions on where to look in the Event logs? I've looked at all of the obvious places and can't find anything that coincides with the shutdowns.- John
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May 6th, 2009 3:34am

I disabled all of the power options (in the Advanced settings) and the system hasn't shut down - and it's been almost 24 hours.Now to re-enable them one by one to see which one it is. :0(Thanks for all the suggestions!- John
May 7th, 2009 12:55am

Do keep us posted! Thanks!Kris
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May 7th, 2009 2:09am

I found it!!! It's the time to turn the hard drive off (set in the Advanced Power Options). With it set to turn off after 20 minutes (and all other settings at default), it shuts down the system. I have some other artifacts in there (and submitted the bug report via Connect)I've reset both the Power Options and the Advanced Power Options to default, then set the Hard Drive...Turn off after to "Never" to verify this (after setting it to default the system shut down while I was out to dinner).Then I'm going to try a longer period (so that Sleep/Hybrid Sleep/Hibernate can kick in first). Then I'm going to set it to a very short interval to see if I can see what happens!- John
May 14th, 2009 3:13am

I found it!!! It's the time to turn the hard drive off (set in the Advanced Power Options). With it set to turn off after 20 minutes (and all other settings at default), it shuts down the system. I have some other artifacts in there (and submitted the bug report via Connect) I've reset both the Power Options and the Advanced Power Options to default, then set the Hard Drive...Turn off after to "Never" to verify this (after setting it to default the system shut down while I was out to dinner). Then I'm going to try a longer period (so that Sleep/Hybrid Sleep/Hibernate can kick in first). Then I'm going to set it to a very short interval to see if I can see what happens! - John well glad you found out which one, though this may be system specific, as I have mine set to 20 min and have no problem.Kris
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May 14th, 2009 5:14am

Turns out it's not just the Hard Drive setting. The durned thing shut down again on me overnight!It's likely to be a combination of settings, so I'll re-enable them one by one until I find the key combination.Arrrrrgggghhhhh!!!- John
May 14th, 2009 2:08pm

Turns out it's not just the Hard Drive setting. Arrrrrgggghhhhh!!! - John This does not surprise me. But keep working on it... Can I know, please, your mobo model, and bios flash version?Kris
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May 14th, 2009 5:45pm

Still fussing with this. It's no longer an issue of the shutdown tho' - rather it's an issue of the resume from sleep not working.Retried all the settings again and had an issue when I disabled hybrid sleep (but not sleep).On reboot the system started beeping (one beep over and over again)This only happens if the system sleeps and hybrid sleep isn't enabled.On top of this, resetting the system to default power options would result in Sleep being disabled in the main screen, but in the Advanced Power Options it would be enabled and set at 30 minutes). I gota Windows Update the other day and this behavior seems to have changed to set the default to the same value in both screens.As expected, if Sleep is disabled the problem doesn't occur.The mobo is an Asus P6T Deluxe BIOS version 1003 (5 steps behind current version of 1504)I will be flashing the BIOS in 2 steps later on today.hiberfil.sys is being modified daily - but there's no record of any modifications around the time the system shutdown when hybrid sleep was enabled. I'll also try to hibernate when the BIOS flashes are finished.2 other issues that may/may not be related:- Logitech SetPoint installed - it takes 5 or 10 seconds for the keyboard to start typing once I've booted up.- I am having connectivity issues. I suspect that it's from my ISP, but I've also used MozBackup to import my settings - so that may impact it.- John
May 16th, 2009 4:45pm

--> make sure you flash that bios OFFLINE - like using a dos floppy or some such (I use USB flash drives).Kris
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May 16th, 2009 6:10pm

Now you tell me! :0) I did the download and then used the Asus Update tool from within Windows to do the udpates. It hosed my router temporarily, but an on/off cycle and it was better!Unfortunately, the update didn't help the shutdown issues. System appears to sleep, but fans and hard drives seem to keep spinning (which wasn't the case before the BIOS flash). No key combination will "wake" it, and there's no sign of changes to the hiberfil.sys file.Just got a video card driver update through Windows Update. Will reboot and see if that helps!- John
May 17th, 2009 3:35am

oops - never use a vid card driver from win update..... Assure you did get the correct bios. might want to reflash it and use dos just to be sure. then clear cmos, then set optimum defaults, then set individual stuff in bios. Kris
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May 17th, 2009 8:25am

Inormally don't usevideo drivers from Windows Update since I lost video on an old HP using the HP and then Windows Update drivers. But I have made an exception with the Beta and RC as the availability of drivers from the chipset manufacturer wasn't very good in the early stages. I still resort to the manufacturer's drivers if I don't get success with the Windows Update one's. (and am going there after typing this).Absolutely sure of the BIOS - downloaded it myself and updated it in 3 steps (another version was released the other day). As it's recognized as current in the BIOS, and the BIOS functions properly - I'm pretty sure that there's no issues here (and I can't find my USB floppy drive! :0) It was reset to default values and still didn't work.System won't Sleep, and it won't Hibernate - either automatically or manually. Occasionally I get a Windows was shut down unexpectedly error message, but still nothing significant in Event Viewer.- John
May 17th, 2009 5:28pm

Just looked up the P6T on newegg to see if I culd blame it on something else :o) - that's a bloody new board! Congrats! They don't offer win7 stuff so I assume you're using Vista 32 stuff and running the chipset driver with vista compat... That wouldn't do anything anyway as that's all the ich10 stuff... Looking at the manual, I would assume you have all the BIOS / Power tab / APM config settings set to "disabled". Also, Suspend mode to "S3 only". In Advanced tab, SB config, you might try setting BIOS EHCI Hand-off to the opposite of what you have it set as. (Though I assume you have unplugged all USB and have same result!) Nice manual seems nicely lay'ed out. If all else falis, you might try a repair install - this might force Win7 to rethink what it did and look again at the BIOS and re-install the power settings correctly. (or simply up-image, format partition, reinstall and see if it works if virgin. (don't forget to image that 100mb boot partition!!!!!!!)(always image these as a pair!) Other than that I am lost. I do not use hibernate since XPRC1 as I found it just doesn't work for me dependably. I was shocked to find quite by accident that sleep (no hiberfil file) worked perfectly in Win7, so I use that. I also found that in changing back from the Gigabyte P45-UD3P board to the older P35-T2RL board, that sleep won't wake up via mouse, but wakes up much more quickly than on the Gigabyte board, simply by pressing the power on button. Go figure. So it indicates to me that there is MUCH going on behind the smoky mirrors of the Power Settings!!! That we are not told about. Kris
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May 17th, 2009 8:11pm

Thanks KrisM77! I really do appreciate the assistance on this one :0)I'm trying to use hibernate/sleep to conserve electricity (4 or 5 systems on 24/7 in the house).I'm wondering about my RAID card (Highpoint 231x) - running RAID5. I did have some issues with getting it to work right - but Windows Update gave me a new driver as soon as I loaded the RC. It still isn't performing as fast as in Vista, but I chalk that up to the drivers not being mature.Actually most of the drivers were installed by the RC when I installed it. This differed from the Beta a bit - I had to look for a couple of drivers when installing that.BIOS settings are at default - although I'm going to have to adjust Suspend to S3 only (the default is something like "Auto" - don't have the manual handy right now).The Power Settings were "borked" in the beginning - with the main screen setting Sleep as "Never", while the Advanced properties were to Sleep after 30 minutes. That's been changed recently - now the system see's them both as "Never".This installation was a bit of an experiment, so I won't be disappointed with a reinstall. I've installed the Beta several times and the RC several times - and this is the worst installation that I've had yet. Lot's of little piddling problems that just aren't easy to fix. I attribute them to attempts to import all my stuff from the previous Beta installation - to include my VM's from VPC07.As for the 100 mB partition - I've installed Windows 7 multiple times and haven't seen this partition on any of my installations (desktop or laptop). I have partitioned the hard drives prior to installing Windows 7 and have instructed it to use the entirepartition/drive (I assume that this prevents the 100 mB boot partition from being installed).So, in short, I'm going to try your suggestions in the BIOS. If that doesn't work, then I'll just format and reinstall and see what happens.Thanks again for your help with this! - JohnPS - installed the ATI drivers over the Windows Update drivers (same version). Ended up with a missing component error and just uninstalled all ATI stuff. That fixed it, but it's all the more reason to wipe and reinstall. -J
May 17th, 2009 8:59pm

Received a response from Connect and have been troubleshooting this. Attempts to sleep generate a STOP 0xA1 error with parameters of (9, c000000E, 1, 0) The BSOD wasn't visible because the monitor went to sleep and refused to repost the BSOD screen when I woke it up. Anyhow, the drivers for my RAID card (a HighPoint RocketRAID 2310 SATA) are the suspected cause, and I've emailed HighPoint for their beta Windows 7 drivers. Meanwhile the only solution that I've found is to not use Sleep :0) - John
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June 3rd, 2009 10:52pm

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