We are facing an issue where we cannot update the firmware on our Polycom CX3000 devices, we have one pool abd have followed the instructions contained in this blog - http://blog.schertz.name/2011/01/updating-lync-phone-edition-devices/

I have tried to use a test device and no update is being applied, the device looks for an update and has the status code (0x0/200). The version we are on is 4.0.7577.4372 and 4.0.7577.4100, we are trying to update to 4.0.7577.4387.

I have checked the logs but cannot see any issues and to be honest they contain so much information.

Thanks

Please run the command Get-CsManagementStoreReplicationStatus to check the Lync Server replication process works correctly.

Check if there are any related information in the event view of Lync Front End Server.