Unable to install Windows 8.1 on Dell Inspiron 15-3521
Every time I try to install the Windows 8.1 update it tells me that I must log onto an account that has "administrator privileges." I am the administrator on my computer. Any ideas how to fix this and get the 8.1 update?
March 28th, 2014 1:16am

I will try this thank you.
March 29th, 2014 1:14am

Hi,

We have not heard from you in a couple of days. I would like to know if the issue was resolved.

If the issue still persists,please check Windows update to see if you installed the Microsoft update KB2871389.

If you have installed this update,please uninstall the Microsoft Update KB2871389 to check the result.

You can perform the follow steps to uninstall this update.

1.Open  Control Panel\All Control Panel Items\Programs and Features.

2.Click View installed updates, and find Microsoft Update KB2871389.

3.Right-click this update to uninstall it.

4.Reboot your computer.

Regards,

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March 30th, 2014 10:50pm

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