Hello! I'm running Windows 7 64 bit and am having a problem with libraries. I have two internal hard drives (C and F). I have a folder on F that has many many sub-folders and lots of MS Office documents scattered throughout - I thought this would be a great way to just see them as a list. I created a new library (set as Documents) and included the top level folder. But when I change the View by to anything but "Folder" the list goes blank. I tried setting the library format to General but same trouble. I did a bit of searching and found a page that suggested it could be permission problem and that I should make sure the folders in question were assigned to the SYSTEM group. They weren't, so I did that, then the page said to re-index them, which I also did. Started over, including the folder in question in the library... but the same trouble exists. Also, if I try to drag the folder directly over either the Documents library or the library I created, I see a little red circle with a line. It will let me just drop it over Pictures, Videos or Music, oddly enough. I've tried searching but either I'm phrasing it poorly or there's not many folks with a similar issue. Any suggestions would be gratefully heard. Cheers, -M

Hi, I suggest you restore the Document Library and include the folder to check the issue. 1. Launch Libraries, right click on Documents and click Properties. 2. Click Restore Defaults button. 3. Click Include a folder to add your folders again. Whats the result? If it cannot work, you may also try to disable UAC to check the issue. 1. Click the Start Button, type User account control into Search bar and press Enter. 2. When the User account control settings box appears, move the slider to Never notify. 3. Click OK. If it does not work, I also suggest you create a new user account to check the issue. If the issue persists, would you please upload the following information to SkyDrive and provide us the link for analyzing? You may check how to use SkyDrive for more information. Screenshot of the symptom ======================== 1. Press the Print Screen key (PrtScn) on your keyboard. 2. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter. 3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save". 4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot". 5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click Desktop on the left pane and then click "Save". Please send this saved JPEG file to us. Good luck! Arthur Li - MSFT

Hello Arthur, Thank you for your suggestions! Alas, none of them solved the issue. Interestingly, listing my Type (or anything else that's not Folder) works in the Documents library for the default folders. When I went there with a new user account, the exact same behavior occurred. I'll follow your instructions for SkyDrive tonight when I get home from work. Thank you so much for your help. It's very odd! Cheers, -M

Hi, Have you got any time to capture the screenshot of the symptom? This time, I would like to suggest you test the issue in Clean Boot. If it still cannot work, I also would like to suggest you rebuild the index to check the issue. Good luck!Arthur Li - MSFT