I installed a software on my daughter's computer and after that her computer shut down. It took us an hour to get it back up and running again. I have tried to delete the files that came with the software, but most of them I can't delete? Also, when I did a search for the particular software and files, it came up with 5000 items. I'm not sure what I need to post here so you can see it, but please do let me know and I'll post whatever you need if available! Thank you, Nancy