Unable to connect to file share on network copier/scanner
I am using a Vista Business client on a Windows domain network. We have a multifunction copier/scanner connected to the network. This device is accessed by the XP clients with a shortcut on their desktop, which simply points to \\COPIERNAME\File_Share folder. Technically, this device isn't a member of the domain, and it doesn't really show up as part of a workgroup either. It's just a device sitting out there on the same subnet.On the Vista client, I can ping COPIERNAME and I get a reply, however I cannot connect to the File_Share folder, which is where the scanned documents are.I disabled the Vista firewall but this didn't help. I assume there's some security "feature" in Vista that is preventing access to this device since it's not part of the domain, but I can't find a workaround.Any help is greatly appreciated!
December 15th, 2008 9:08am

Hi, We should be able to access that folder. Please let us know the following facts. 1. Do you mean that the device is located in the \\COPIERNAME\File_Share folder? 2. Is the device a network device that has its own IP address, or it is installed on the server computer and shared in network? 3. What is the system of the server? What is the error message when the issue occurs? 4. Is file sharing between the computers works properly? 5. please let us know if you have create a shortcut that is point to the \\COPIERNAME\File_Share folder. If so, please try to access \\COPIERNAME\File_Share from Start Search box and let us know if it is accessible. I suggest that you disable the anti-virus and firewall on the computer COPIERNAME and check if the issue occurs.Arthur Xie - MSFT
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December 16th, 2008 4:01am

One additional detail: when I get the dialog box saying saving it cannot access it, I clicked Diagnose. It came back with this:"\\COPIERNAME is not setup to establish a connection on port "File and Print Sharing (SMB)" with this computer"
December 16th, 2008 8:33am

Hi, This issue occurs if the scanner driver is not installed properly on the Windows Vista computer. What is the model of the scanner? You may access the following website and check if the device is compatible with Windows Vista. http://www.microsoft.com/Windows/compatibility/Default.aspx Also try to search if there is any available device driver of the scanner for Windows Vista. Arthur Xie - MSFT
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December 19th, 2008 3:57am

Arthur,Thank you very much for the reply. I don't think you're following me however. There is no driver - all I'm trying to do is connectto a network share. I'm not trying to control any functions of the device. The scanner/copier actually has a USB thumb drive plugged into the back of it where it stores the scans. All the clients are doing is connecting to the share as any other share. All the XPs do it without a driver. The device does have a driver for printing purposes, but we don't print to the device.For what it's worth, it's a Toshiba eStudio 2500c. Maybe I will give Toshiba a call. I am almost certain that my issue has something to do with the fact that this device isn't a member of the domain, or a workgroup for that matter, and I think Vista's more stringent policies are preventing access.
December 19th, 2008 9:46am

THIS IS NOT A DRIVER ISSUE. REPEAT. THIS IS NOT A DRIVER ISSUE.The questions you ask (firewall, antivirus) have been answered already in my posts above. None of the XP boxes have drivers installed. We're trying to connect to a file share on the network. I am currently working with Microsoft Support on this issue, and I will report the correct answer back when the issue is resolved.
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December 28th, 2008 9:38pm

Thank you for your sharing. Arthur Xie - MSFT
December 30th, 2008 2:35am

guitarfish: THANK YOU, T H A N K Y O U ! I have been searching for the answer to this for some time. Note: I believe this started when I installed SP1 on my Vista Business.
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January 28th, 2009 1:42pm

You are welcome!! That was a real pesky problem to solve !!
January 28th, 2009 2:01pm

I have the same problem but, i use windows 2000 sp4. I have this problem only in one computer... All the other computers can acces to the file share of the thoshiba scanner. I have disable SMB but the problem is the same... I can get ping from the printer and i can acces to anyone computer of the domain, when i use this computer... (I have disable all firewalls,etc etc) Can anyone help me please? Sorry, i speak bad english.
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January 30th, 2009 12:07pm

THANK YOU THANK YOU THANK YOU, I have searched for 3 days for this this. Now it works perfectly! WHEW!
July 28th, 2009 7:12pm

Thank you, Thank you!!How in the world did you track that one down?Anyway... thank you VERY much. That gets us going again for migrating from XP toWin7.In defense of the confusion - unless you happen to have experience with the way Toshiba does their network scanner access(i.e., it scans to the local drive on the copier, and then makes the file available via an SMB share, rather than as aremote scanner per-se) - I can see why there was some confusion.
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November 19th, 2009 1:03pm

Thank you, Thank you!!How in the world did you track that one down? As much as I'd like to take credit for finding the solution, I ended up calling Toshiba. I figured since it's their copier, they ought to know. It was a very frustrating problem! Glad I could help. I knew others would have this issue.
November 20th, 2009 8:28am

Thank you so much for your solution. I had been trying to figure this one out for a while! Your advice worked like a charm!
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April 23rd, 2010 11:24am

Arthur, I have a similar problem mentioned in this thread. We are using a Toshiba e-studio 351c all-in-one that uses the SMB protocol to save faxes to a network file share on windows server 2003 sp2 server box. The w2k3 server has SMB signing enabled (value of 1 in the registry) on all client connections and we have the copier set to both set to disabled (value of 0 expected on the server) and so with SMB enabled on the server it stops the copier from saving the faxes to the file share until we reset the value back to 0 on the server to get the copier storing the files again until the server checks and changes the value back to 1. Do I need to change the SMB settings to log on to a domain instead of a workgroup on the copier? or Do I need to change the SMB settings dealing digital signatures? Both are set to "Digital signature isn't done for the client or the server". Any help would be greatly appreciated. Thanks, Skeeter
June 4th, 2010 11:35am

THANK YOU guitarfish! We had this Problem with Windows 7! Your solution worked perfectly! thanks from Germany! :-)
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October 13th, 2010 8:55am

Thanks guitarish. Your solution really works.And also thanks for the step by step instructions. Cheers!
April 13th, 2011 11:59pm

Here is another good thread on the issue http://social.technet.microsoft.com/Forums/en/w7itpronetworking/thread/c1d2e480-65e8-41ad-b7a4-73d4ba3ca09d. Basically this was the solution to my problem (Server 2008). I know the issue has been resolved here, but I thought I'd add this solution as well. Hi This is your answer, Got windows 7 installed and found an interesting setting. NTML version 2 is set by default and doesnt negotiate with v1 servers i.e Ricoh MFC'S SMB Scanning. Connecting to a mac os share would state access denied regardless of the credentials. The trick is to enable v1 if v2 doesn’t negotiate. Open up the local security policy by running secpol.msc Navigate to Local Policies -> Security Policies Change Network Security: LAN Manager authentication level to: Send LM & NTLM - Use NTLMv2 session security if negotiated. Close security policy and reconnect to the share. If it still doesnt work change the encryption level to not require 128 bit encryption. Open Network security: Minimum session security for NTLM SSP based (including secure RPC) clients and uncheck the require 128 bit. Open Network security: Minimum session security for NTLM SSP based (including secure RPC) servers and uncheck the require 128 bit. Reconnect to the share and it should connect correctly. Hope this helps Regard's Adam Masemann Ricoh Tech Email djpreadotor@live.co.nz -- Sam Athanassov
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January 31st, 2012 3:44pm

Thank you sooooooooooo much..
August 1st, 2012 1:23am

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