Hello,Up until all our client machines are XP. However as XP is not longer available to buy, some newer machines have Windows 7The issue is now is that when I attempt to offer remote assistance (from an xp machine) to a Windows 7 client, i receive the following message:"Automation server can't create object"Have done the usual - check windows 7 firewall, allow remote assistance , etcAny ideas?Schmills1 person got this answerI do too

HiMany thanks, Wunders. It’s great to find an official answer in the maze that is Microsoft documentation For others interested, here’s an extract from the info Wunders supplied: “Offer RA from Windows 7 to Windows XP is supported, but Offer RA from Windows XP to Windows 7 is not supported. This means that enterprises who want to implement Offer RA as a support solution for their Help Desk departments should ensure that computers used by support personnel who will help users running Windows 7 are themselves running Windows 7 (and not Windows XP).” So i guess the easiest thing to do is to upgrade our ICT machines to windows 7 so that we are compatible with Windows 7 and XP. Thanks again, you’ve saved me a lot of time and aggravation. Cheers, Schmills

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