Hello,
Hopefully someone can help me with my issue. I am trying to install a network printer (Canon imagePROGRAF iPF8400) to a company laptop that has Windows 8.1.
Normally, I just install the printer via the Control Panel "Add a Printer" function. However, when I try to manually enter the printer's IP Address, I get the message: "cannot load wizard pages for standard tcp/ip port". I've tried looking online for help, and even contacted Canon's support techs. However, they referred me to Windows. I have downloaded all the drivers and even the device setup utility. But, I am still unable to add the printer.
I can ping the printer via the command prompt, and the device setup utility program is able to detect the printer. So, I have no idea what is going
on. Help please!