Four weeks ago I downloaded W7 Professional (hoping to upgrade from VISTA), all it did was slow my laptop to a crawl and made it almost impossible to connect to Internet Explorer. Now after 12+ hours on the phonewith Technical Team members over several days the laptop is really screwed up, I give up. Does nayone knows how I go about getting my money back from Microsoft.Thanks.

If you bought it from the Microsoft Store,http://store.microsoft.com/Help/Returns-RefundsThe return is supposed to be within 30 days, so you must be close to being out of the window.From what I see online. it's unusual for Win7 to perform more poorly than Vista on the same hardware. However, if you installed it as an upgrade-in-place, you may have just discovered why clean installs are recommended.

Hi Saleal, All software and hardware products that you purchased in the United States or Canada (North America) come with a Microsoft 45-Day Money-Back Guarantee. Microsoft will refund your purchase price subject to policy guidelines and warranty and license agreement provisions. I apologize for the inconvenience this issue may have caused. I believe the Microsoft Return Center can address this issue. They can be reached at 1-888-673-8624. For more information: Microsoft North American Retail Product Refund Guidelines Hope it helps.

Hi RZ.You will find the answer to the question you asked me yesterday here. Hi Derosnec, Thank you for your informaiton. We have noticed it and reported. However, in this thread, let's focus on refund question. Thanks.