Hi, I have read probably every single post on this site regarding the UAC and I still haven't totally solved my problem (s) We are currently in the process of deploying W7 throughout our domain (between upgrades and new laptops). Everything has gone fairly smoothly, but I have ran into two snags so far. The first one being is that we have remote users who are still domain members, but they might not always be connected to the domain. When one of these users calls into our department for tech support, we typically start very quickly by getting a remote session up and going. We are currently using Webex at the moment as our VNC software is too old to be used with Win7. Now, these users who are in need of support are just that. Users. They do not have local admin rights of any kind which is why we typically remote in for assistance. Microsoft's lovely UAC is causing a HUGE problem with our domain members because if for example, my remote user that's eight hours away needs to install a network printer, he must have admin rights to install the driver which means a call to us to handle it. We remote in and are faced with a black screen while the UAC is asking for administrative credentials. Sure, I can modify our group policy settings to disable secure desktop which will allow us to see the login credentials screen, but we can't type anything in so moot point. I have read that this is a known bug, but the latest thing I heard on it was from April of this year. Has anyone found a fix for this?

hi, You should follow best practice on how to configure UAC in enterprise environment, i have deployed UAC and i did not have any problems assisting remote users via Webex and AT&T Connect, OSC2007r2 sharing or RDP The black screen of UAC tells me it is set to highest level, this could be a problem, lower the level by one. I suggest to use GP to set UAC controls before you lose control on computers :) follow this: http://technet.microsoft.com/en-us/library/ee679793%28WS.10%29.aspx User Account Control in Windows 7 Best Practices Regards George www.supportweblog.com