Two Crashes with Windows 7
I installed Windows 7 Ultimate on an older machine. I ran the compatibility utility before doing so and it indicated it was OK. I have had it "blue screen" twice. Once during the while installing updates and once while using IE8. I have the .dmp files. A quick look at the blue screens indicated two different .sys filesHow can I resolve the issues? Where can I send the .dmp files?Thanks,Eagle
September 11th, 2009 5:31pm

Please post the specifics of the BSODs and the driver names. This forum does not have any file attachment feature, so you would have to email the files, however you have to get someone on your thread who can decipher the codes and things in there (which I'm not that good at it). What hardware is the older machine running on (processor, ram, etc)? Does removing a stick of RAM help with the problem? Hello! Please reply back, promptly if possible with the results to solutions to your problem! Curious about Win7 min. system requirements? Readme: Older ATI, Intel onboard graphics, or NVIDIA graphics cards on Windows 7 Windows 7 tips - JoelbX
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September 11th, 2009 6:20pm

Hi, First, I would like to confirm whether the blue screen only pops up when trying to install updates and IE8. Does it occur when running other application? Since Windows system uses separated user mode and kernel mode memory space, stop errors with blue screens are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services). Please refer to the following steps to troubleshoot the issue. 1. Boot the computer in Clean Boot for a test. 2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device. For detail steps, we can refer to the link below: Device Clean Boot 3. Run antivirus program and perform a full scanning. If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data. Thanks, Novak
September 15th, 2009 6:11am

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