I have now tried this on 3 computers that are not networked to each other in any way. I went to this link http://onecare.live.com/site/en-us/center/howsafe.htm and chose to run the protection scan and it quickly loads files 1 to 4 and then on file 5 of 8, it sits at 50% for about 5-15 minutes and then has a red error box pop up that it couldn't run or load or finish. Is this area/site experiencing some problems at the moment? The error just popped up again and I copied it: 0X084028021 person got this answerI do too

http://boards.msn.com/safetyboards/thread.aspx?threadid=1754127&post=1754127&boardsparam=PostID%3D37831063Regards, Dave

Try to run scanner using Internet Explorer if you use different browser. Also this time try:http://onecare.live.com/site/en-us/default.htmSee what is error. Try to update java from control panel and update Windows . Restart your PC and see the result, it also might cause network delay. You could chose different location to scan by click on language in top right corner of page.

Thanks for the info. I'll try these suggestions and try again.