Unfortunately I have purchased an LG A520 laptop seven months ago, exclusively to boost my FSX experience, for a relatively low price (nearly $ 1000). The laptop has i7 processor, 8 GB RAM, 2G Nvidia GPU, and Windows 7 64 bit OS. After two months from purchase, it started showing blue screen of physical memory dump, followed by automatic restart. The event was happening intermittently not related to any specific activities. I took it to the horrible service center and they delivered it back after "updating some outdated drivers" according to them. Two months later, same problem occurred again. I took it to the service center, along with printed screen shots from Event Viewer that show the list of CRITICAL events that show that windows has been rebooting without cleanly shutting down. After a week at the service center, they delivered it back after "format and reinstalling the OS". This did not make any sense to me because I got a strong impression that the problem is related to hardware, as I have been using my software for years, and I know how to manage. After painful arguments I had to take it back. Several days later, and after I spent those days reinstalling my applications, and doing the FSX painful tweaks, same problem occurred again. Now the laptop has been with the service center for a complete month, because I don't want to receive it back and keep asking for a refund or replacement. They keep saying that they have checked the hardware and it is perfectly fine. They also say that my problem might have been happening because I was using the "Hotspot Shield" software which "might put my computer at internet risks", or the problem maybe related to my external hardware (joystick, wireless keyboard and mouse... etc). They say they have not seen the problem while they were testing the laptop during that period. So they have taken absolutely no maintenance actions at this repair visit, and they want me to receive it back. Looks like they also have been manipulating the registry because the event log does not have the critical events any more. I have escalated this to every person I could manage to reach within LG and outside LG, and they all did not show any help. The problem is that if I take it back again, after several days or weeks, the problem is going to happen again and there will be no different scenario than the current. I need your help with the following: 1. Is there any kind of a quick test or check that I can perform before them at the service center, that confirms there is a problem with a hardware component? Is there any ERROR in the event viewer log that proves there is a hardware problem? I have lots of KERNEL POWER error events still existing in the log (but not the critical ones). 2. Is there a possibility that my software is causing this problem, although I have been using same software for years with other computers? Can Hotspot Shield cause this really?!!! 3. If I take it back, would there be any pust-to-the-limits test to let me reproduce the problem, and confirm if it is related to software or hardware issue? 4. Do you have any tips on how can I deal with this unhappy situation? Thanks for your help.

Hi , For analyzing the BSOD, please locate the dump file in the \Windows\Minidump folder and upload it. Before we could get your Minidump files, you can check following: 1. Update BIOS, chipset and all the drivers 2. Test the issue in Clean Boot to see if it is caused by the third party applications. 3. Test the issue in Safe Mode to check if the BSOD is related to drivers.Tracy Cai TechNet Community Support

Hi , For analyzing the BSOD, please locate the dump file in the \Windows\Minidump folder and upload it. Before we could get your Minidump files, you can check following: 1. Update BIOS, chipset and all the drivers 2. Test the issue in Clean Boot to see if it is caused by the third party applications. 3. Test the issue in Safe Mode to check if the BSOD is related to drivers.Tracy Cai TechNet Community Support