Trouble Synchronising On a VPN Connection
Hi, I am having an issue with the Sync Centre in Windows 7 Professional when using my L2TP VPN connection. The company uses folder redirection to change the path of the My Documents folder to a location on one of the servers. This folder is then set to be made always available offline on the client machine. When connected to the LAN at head office the folder synchronization works perfect, however when offsite and connected to the L2TP VPN connection it is trying to use the credentials of my VPN as my domain credentials to connect me to the server my documents reside on and thus fails to synchronise and keeps the documents offline. I can however access all other servers etc as normal. When I go into credential manager I can see that when I have connected to my VPN it has created a ‘*Session’ credential and this is what is being used to access the server. I can overcome this by adding another credential entry with my domain credentials for the server the My Documents folder is on. However when my password expires after 90 days I have to go in and change this credential otherwise the problem re-occurs. For me this is fine but getting over 100 users to do this will definitely cause problems. Can anyone please shed some light on this for me? Thanks, Damien
January 21st, 2010 6:40pm

Hi Damien, Please try to logon after the VPN connection is established and see how it works: Create a VPN connection which allows other people to use this connection. 1. Log on as a local admin. 1) Go to “Network and Sharing Center”, the click “Setup up a connection or network” - “Connect to a workplace” OR “Set up a dial-up connection”. 2) Check the checkbox to “Allow other people to use this connection” (so that the owner of the DUN configuration will be System and not your individual user). 3) Complete the wizard and save the connection. 2. Log on using Dial-up Connection 1) After rebooting, press Ctrl-Alt-Delete to log on if prompted. 2) You are presented with the logon screen for the user that last logged in. Press Esc or click Switch User to view other logon options. 3) There will now appear a blue button (Network logon) near the lower-right corner, just to the left of the red Shut Down button. 4) Click the blue button. If you have more than one System-owned DUN configuration, then all of them will appear here as buttons that can be clicked, in which case you click the one you want to use. 5) If prompted, type the username and password for the DUN connection and click the round, blue button to connect. 6) A dialog appears, showing the progress of the connection attempt. 7) After the connection is established, Windows will use the same credentials to log into Windows. If that fails, the DUN connection remains active, and you will be taken back to the Windows logon screen to submit Windows credentials. Thanks.Nicholas Li - MSFT
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January 28th, 2010 1:59pm

Thanks for the reply. I have since found the solution as to what it was. When I was connecting to the VPN it said I was connected to domain.local, this name was also included in the UNC path to my My Documents folder that was made available offline e.g. \\domain.local\username\My Documents. I have changed the path of my My Documents folder to use another server which didn't have domain.local in the path. This is now not using the VPN credentials to access the folder and the offline folder works as it should.
February 3rd, 2010 1:36pm

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