I followed all procedures to use the One Care live feature but my report said i still have 2 trojans and 4 errors. I sent the info to microsoft, then it told me to restart. I did so and now im wondering how to remove these files before i log on to internet or important files.? They also said someone would contact me via email to help out within 24 hours but havent seen any message yet? Can someone please help me i dont want an infected comp!! Thank you ;-)1 person needs an answerI do too

What two trojans and four errors do you have? Without more details I can give only general instructions. Try a scan with MBAM. I suggest disabling OneCare while you are scanning. (Don't forget to enable again it when you are done. ) * If you are unable to download or install MBAM on your computer, see if you can use a friend's or family member's computer to download MBAM. Use the update link mentioned below to manually update. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "mcms2k.exe". Copy the installer file and the update file to a CD or flash drive. Transfer the files to the infected computer. Install the "mcms2k.exe" file, then run the update so that you will have the current definitions. After that, run a full system scan and select to have the program REMOVE whatever it finds. Please download Malwarebytes Anti-Malware and save it to your desktop. alternate download link 1 alternate download link 2 Make sure you are connected to the Internet. Double-click on mbam-setup.exe to install the application. When the installation begins, follow the prompts and do not make any changes to default settings. When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware Then click Finish . MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine. On the Scanner tab: Make sure the "Perform Quick Scan " option is selected. Then click on the Scan button. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress " will show at the top. It may take some time to complete so please be patient. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found ". Click OK to close the message box and continue with the removal process. Back at the main Scanner screen: Click on the Show Results button to see a list of any malware that was found. Make sure that everything is checked , and click Remove Selected . When removal is completed, a log report will open in Notepad. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM. Note :-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. -- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. **If you need to re-install MBAM but encounter issue in re-installing, try using the MBAM Cleanup Utility by downloading it from HERE