I have looked at the other solutions to this type of problem but this is different in the sense that I have used the Microsoft Genuine Advantage Diagnostic tool (1.9.0027.0) which I found here on the forum. The tool has validated the copy but I continue to get the message <Optional update delivery is not working> You may be a victim of software counterfeiting. I am confused as to what to do next. The background went black but the icons are all there and I'm able to go online, obviously. Below is the message I received from the tool. Please help this is preventing me from downloading and using any of the Microsoft office tools. Thank you in advance. Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0x80070005 Windows Product Key: *****-*****-X92GV-V7DCV-P4K27 Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s= Windows Product ID: 00426-OEM-8992662-00400 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.001 ID: {C1FA2901-2A87-474B-99D3-AA146EDA7123}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.120330-1504 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\AL\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{C1FA2901-2A87-474B-99D3-AA146EDA7123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3505354278-207298283-2795157681</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.4 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061209000000.000000+000</Date></BIOS><HWID>2CC23207018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65241</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text. Error: 0x46 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:20:2012 16:42 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LAAAAAEAAAABAAEAAgABAAAAAQABAAEAnJ9a0q5+TsOy9VzeVsom2sD18CA= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL bMk FACP DELL bMk HPET DELL bMk BOOT DELL bMk MCFG DELL bMk SSDT PTLTD POWERNOW SLIC DELL WN09

Please run a full CHKDSK and SFC scan.... type in the Search box CMD.EXE right-click on the only file that is found Select Run as Administrator - the Elevated Command Prompt window should pop up At the Command prompt, type CHKDSK C: /R and hit the Enter key. You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient! After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC SFC -System File Checker - Instructions Click on the Start button type in the Search box CMD.EXE right-click on the only file that is found Select Run as Administrator - the Elevated Command Prompt window should pop up At the Command prompt, type SFC /SCANNOW and hit the Enter key Wait for the scan to finish - make a note of any error messages - and then reboot. Post an MGADiag report with details of any error messages encountered. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Hi, I suggest you can also try the following: 1. Check whether the key and version of Windows 7 match the COA tag at the bottom of the computer. You may refer to the following link to find COA. http://www.microsoft.com/en-us/howtotell/Software.aspx#Packaging If the keys are different, you can try the following steps to change it. 1) Right-click on the Computer desktop shortcut and go to Properties. 2) At the bottom of the window, click on Change Product key. 3) Enter your product key in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX and press Enter. 2. Boot into Clean Boot Mode and test the issue again. Hope this helps. Vincent Wang TechNet Community Support

Hi, I suggest you can also try the following: 1. Check whether the key and version of Windows 7 match the COA tag at the bottom of the computer. You may refer to the following link to find COA. http://www.microsoft.com/en-us/howtotell/Software.aspx#Packaging If the keys are different, you can try the following steps to change it. 1) Right-click on the Computer desktop shortcut and go to Properties. 2) At the bottom of the window, click on Change Product key. 3) Enter your product key in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX and press Enter. 2. Boot into Clean Boot Mode and test the issue again. Hope this helps. Vincent Wang TechNet Community Support

With an Access Denied error for the Product Key??Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

With all respect to Leo and Vincent - on what planet is that supposed to be an Answer to the user's problem? The user has a premissions problem on at least one file critical to the SPPSVC processes - and you suggest that changing the Key is an answer?. Have you ever tried doing it under such circumstances? Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth