I have 3 computers (1 laptop) that are receiving the "This copy of Windows is not genuine" wallpaper along with the enter you activation key on login. We are using a KMS server for authentication, and each one of these affected machines checked in successfully to the KMS server last Friday (once a week authentication for Windows, daily for Office). I have tried everything short of a re-image (which I am attempting to avoid) to get these systems to check in again. The Software Protection service is set to Automatic (Delayed Startup) and does stop and restart without an error. I ran ipconfig /release /renew /flushdns, gpupdate /force, logged in with admin ID and entered the activation key, but on reboot get the same messages again. Any help in a successful resolution of this would be greatly appreciated (one that does not hopefully involve a re-image).

"villanim" wrote in message news:83a7ffa7-47ad-4ec8-92d4-87f513895827... I have 3 computers (1 laptop) that are receiving the "This copy of Windows is not genuine" wallpaper along with the enter you activation key on login. We are using a KMS server for authentication, and each one of these affected machines checked in successfully to the KMS server last Friday (once a week authentication for Windows, daily for Office). I have tried everything short of a re-image (which I am attempting to avoid) to get these systems to check in again. The Software Protection service is set to Automatic (Delayed Startup) and does stop and restart without an error. I ran ipconfig /release /renew /flushdns, gpupdate /force, logged in with admin ID and entered the activation key, but on reboot get the same messages again. Any help in a successful resolution of this would be greatly appreciated (one that does not hopefully involve a re-image). To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 ) Once saved, run the tool. Click on the Continue button, which will produce the report. To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response. - **in your own thread**, please Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker! http://www.microsoft.com/en-us/howtotell/Hardware.aspx Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Hi, Is there any error message or code received when you try to active the system? Also, please open an elevated CMD prompt, run slmgr /dlv to check the output. Meanwhile, I suggest you run the MGADiag tool to get a Diagnostic Report for us to analyse this issue: 1. Download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 2. Once saved, run the tool. 3. Click on the Continue button, which will produce the report. 4. To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response. Hope this helps. Vincent Wang TechNet Community Support

Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE= Windows Product ID: 00392-918-5000002-85911 Windows Product ID Type: 1 Windows License Type: KMS Client Windows OS version: 6.1.7601.2.00010100.1.0.004 ID: {B1E4A905-4853-4BE2-978A-1D7180EDB67A}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Enterprise Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.110622-1506 TTS Error: T:20120423080900828- Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{B1E4A905-4853-4BE2-978A-1D7180EDB67A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85911</PID><PIDType>1</PIDType><SID>S-1-5-21-3876933904-3957273685-364375845</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6320</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS><HWID>3AEC3F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 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 Licensing Data--> Software licensing service version: 6.1.7601.17514 Error: product key not found. Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 3:16:2012 10:26 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEAln1mInMOFmt4n2hD1rMmtADlmjNEKC5z OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL CBX3 FACP DELL CBX3 HPET A M I PCHHPET BOOT DELL CBX3 MCFG DELL SNDYBRDG TCPA SSDT DELLTP TPM SSDT DELLTP TPM SSDT DELLTP TPM DMAR INTEL SNB SLIC DELL CBX3 Windows 7 Enterprise 64 Bit edition, we have an enterprise license through Software Assurance Licensing program, so the COA sticker is irrelevant for this.

The problem is that Windows cannot find the Product Key in the Licensing Store. This could be the result of malware, or file corruption. please first try this.... Recreate the Licensing Store 1) Click Start button. 2) Type: CMD.exe into the 'Search programs and files' field 3) Right-Click on CMD.exe and select Run as Administrator 4) Type: net stop sppsvc (It may ask you if you are sure, select yes) Note: the Software Protection service may not be running, this is ok. 5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform 6) Type: rename tokens.dat tokens.bar 7) Type: cd %windir%\system32 8) Type: net start sppsvc 9) Type: slui.exe 10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically. You may have to use telephone activation. Reboot and Post back with a new MGADiag report Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

No spyware as that is the first thing I scanned for. I was prompted to enter the activation key, but we use a KMS server for authentication, so the product key is different for a KMS server then for normal Windows activation, and I get prompted that the last character is invalid. If I ignore this message and continue with activation, I am then told the key is for a KMS server and is invalid for this form of activation. Any other ideas? Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE= Windows Product ID: 00392-918-5000002-85911 Windows Product ID Type: 1 Windows License Type: KMS Client Windows OS version: 6.1.7601.2.00010100.1.0.004 ID: {B1E4A905-4853-4BE2-978A-1D7180EDB67A}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Enterprise Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.110622-1506 TTS Error: T:20120423080900828- Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{B1E4A905-4853-4BE2-978A-1D7180EDB67A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85911</PID><PIDType>1</PIDType><SID>S-1-5-21-3876933904-3957273685-364375845</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6320</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS><HWID>3AEC3F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 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 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Enterprise edition Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00392-00170-918-500000-03-1033-7601.0000-1162012 Installation ID: 000081274112772590583175006273173971301004975620561500 Partial Product Key: HVTHH License Status: Notification Notification Reason: 0xC004F056. Remaining Windows rearm count: 5 Trusted time: 4/25/2012 1:49:21 PM Please use slmgr.vbs /ato to activate and update KMS client information in order to update values. Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 3:16:2012 10:26 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEAln1mInMOFmt4n2hD1rMmtADlmjNEKC5z OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL CBX3 FACP DELL CBX3 HPET A M I PCHHPET BOOT DELL CBX3 MCFG DELL SNDYBRDG TCPA SSDT DELLTP TPM SSDT DELLTP TPM SSDT DELLTP TPM DMAR INTEL SNB SLIC DELL CBX3

"villanim" wrote in message news:ea77b417-52a0-498b-aa4f-0f911b0e852e... No spyware as that is the first thing I scanned for. I was prompted to enter the activation key, but we use a KMS server for authentication, so the product key is different for a KMS server then for normal Windows activation, and I get prompted that the last character is invalid. If I ignore this message and continue with activation, I am then told the key is for a KMS server and is invalid for this form of activation. Any other ideas? Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE= Windows Product ID: 00392-918-5000002-85911 Windows Product ID Type: 1 Windows License Type: KMS Client Windows OS version: 6.1.7601.2.00010100.1.0.004 Other data--> SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6320</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Enterprise edition Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00392-00170-918-500000-03-1033-7601.0000-1162012 Installation ID: 000081274112772590583175006273173971301004975620561500 Partial Product Key: HVTHH License Status: Notification Notification Reason: 0xC004F056. Remaining Windows rearm count: 5 Trusted time: 4/25/2012 1:49:21 PM Please use slmgr.vbs /ato to activate and update KMS client information in order to update values. Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 3:16:2012 10:26 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEAln1mInMOFmt4n2hD1rMmtADlmjNEKC5z OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL CBX3 FACP DELL CBX3 HPET A M I PCHHPET BOOT DELL CBX3 MCFG DELL SNDYBRDG TCPA SSDT DELLTP TPM SSDT DELLTP TPM SSDT DELLTP TPM DMAR INTEL SNB SLIC DELL CBX3 I think we've cleared the error now - the Product Key is showing properly. please follow the advice in the report.... Please use slmgr.vbs /ato to activate and update KMS client information in order to update values. You can get the relevant data from your System Admin. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

This procedure worked and Windows is now activated. Thanks for all your help on this.

You're welcome - good luckNoel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth