The username or password is incorrect when attempting login to remote computer running Windows 7 Ultimate via TS Web Access
I previously routinely logged into my daughters computer (running Vista Business X64 behind the firewall at her university's network) via TS Web Access.She upgraded the system to Windows 7 Ultimate to solve a video card issue and now the Remote Desktop login fails. I can get to the machine through the gateway but it gives the "The username or password in incorrect message" on every attempt.I can have someone log using Remote Desktop from the internal network just fine using the absolute same username/password.I have had her check all of the remote settings multiple times (I have seached this one extensively). Can anyone suggest what the problem may be and a solution. Or even a method to diagnose would be helpful.This is a critical issue for me since she is near clueless.
March 2nd, 2010 9:43pm

Hi, Please adjust the following setting of the computer which you establish the RDP connection to: 1. Open System Properties. 2. In the Remote tab, select the following option: Allow connections from computers running any version of Remote Desktop If the issue persists, please also collect the MPS Report on the computer which you establish the RDP connection to (the target computer) for our further research: 1. Download the MPS Report Tool. 2. After the download is complete, double-click this "MPSRPT_PFE.EXE" file. When you are prompted "Include the MSINFO32 report?", please input Y to continue. After a while, a CAB file will be generated. 3. Open My Computer, browse to the "%systemroot%\MPSReports\PFE\CAB" folder. You can find the CAB file above. If there is a TS gateway on your network, please also collect MPS Report on it. For your convenience, I have created a workspace for you. You can upload the screenshot via the following link. (Please choose "Send Files to Microsoft") https://sftasia.one.microsoft.com/choosetransfer.aspx?key=a4fbd1e7-d13f-4cc5-92ad-040b008ad7e5 Password is “4e@y{B[mbFah” (without quotations). Thanks. Nicholas Li - MSFT
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March 4th, 2010 4:56am

I did check the remote desktop settings several occations and checked to make sure user accounts are added to remote access.I will have to see if I can get someone to do this at her computer. I am ~700 miles away! It is onthe university network with a gateway (TS Web Access running on a windows 2008 server platform) Not sure how successfull I will be at getting them to run the utility. May take a few days.I can get to the computer, it just will not accept the username/password. This all worked correctly before updating to Windows 7 (Vista Business before update). I was hoping for a simpler (even if brute force) solution like uninstall/reinstall components.Thanks for the assistance!Peter Wilson
March 4th, 2010 9:12pm

I'm having a very similar problem.... I'm trying to connect to a vista computer from a windows 7 computer. It worked fine all along until suddently, after one login. The next login (2 minutes later) failed saying it was wrong username/password.... and it's 100% sure not to be wrong.It works fine if I use the local IP e.g. http://192.168.0.122/tsweb/Default.htm but if I use http://94.145.xx.xx/tsweb/Default.htm it says wrong username/password. also if I'm using the microsoft remote desktop client (so it's not just in tsweb... I've check keyboard layout and lord knows what... I*M TYPING THE RIGHT THING...but it isn't letting me in! PLEASE HELP!
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March 10th, 2010 9:09pm

After fighting this problem for two nights (I was able to RDP into our server with no problem, but not my desktop even though both use the same username and password), I finally figured it out. When you enter your user name from the computer you are using remotely, make sure the format is \computer name\account name\ BUT MAKE SURE YOU INCLUDE EVERY BACK-SLASH, INCLUDING AT THE END!!!! I did this over and over, and once I added the last back-slash, it worked. Hope that helps you!
September 7th, 2012 10:56pm

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